Job closed
Ref: HP698-8456
Job description / Role
Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.
Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoy undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, we also hold exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.
The Job holder reports directly to the GM - Corporate Fleet with a dotted line to the National Service Manager and the National Parts Sales & Marketing Manager
The Corporate Fleet department sits within the Sales & Marketing function and represents over 50%of all AFM sales. The primary customer groups include Leasing Companies, Major Fleets, Government and related entities and Taxi companies
To liaise with the Major Corporate & Government Fleet accounts to provide sales and after sales support leading to increased sales (units, parts and workshop hours) and increased customer satisfaction and retention. To be the single point of contact for all identified government departments.
Job Purpose:
* Frequent proactive account management to fully understand government fleet needs and ensure that the AFM offer is fully aligned to profitably meet the widest possible scope of customer needs and therefore maximise the AFM share of sales into government fleets
* Proactive regular communication with targeted Government organisations including analysis of their SMR assumptions, to ensure optimum reflection of AFM SMR, and to form a working relationship that supports future loyalty e.g. newly revised SMR costs, proactive problem management, high customer satisfaction. To ensure timely provision, distribution and implementation of SMR data, and to provide feedback on SMR costs for Toyota/Lexus vehicles in relation to competitors to ensure correct SMR data availability to fleets and to ensure AFM remains the leader in the leasing sector.
* Liaison with and support for Government Fleets to support and resolve after-sales issues
* To facilitate training for government customers on Toyota/Lexus product ranges and advise optimum methods of servicing vehicles, (e.g. if special tools etc are required) to reinforce the value of AFM's workshops and expertise, and enhance brand commitment and understanding of technological requirements.
* To discuss service actions / vehicle recall notifications with government fleets as required ensuring improved customer responsiveness and increased customer satisfaction.
* In the event of vehicle breakdown/repair, facilitate support to ensure vehicles are returned to active service as quickly as possible by liaising with relevant AFM/Toyota functions to improve customer satisfaction.
* To manage all relationships to maximise positive PR with the government fleet functions in the UAE.
Requirements
Minimum Qualifications and Knowledge: Technical and Business Management qualifications highly desirable. Sufficient job knowledge on:
* Business modeling tools
* After-sales / Marketing
* Fleet industry knowledge
* Microsoft office suite knowledge
Minimum Experience: 5+ years sales experience, including exposure to B2B sales within the GCC region.
Job-Specific Skills: The ideal candidate should have an understanding of key business dynamicsGood understanding of the After sales Business, at both business and technical level, and processes within dealerships and leasing companiesUnderstanding and awareness of the broader business context, specific and general economic factors affecting the automotive industry
Behavioural Competencies:
Adept at using effective communication and influencing skills to gain commitment and support from a wide range of stakeholders
Self motivated, resilient, enthusiastic and passionate about the brand
Project management experience to deliver performance improvement or changeteam player and strong leadership experience
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.