UAE National Reception Supervisor ALAC

Job description / Role

Al-Futtaim is regarded as a pioneer in the Gulf region's Automotive industry and encompasses every aspect of the Automotive business; from passenger and commercial vehicles and construction equipment sales and service, to used car sales and rental and leasing.

Al Futtaim Auto Center (ALAC) is part of the Al Futtaim's Automotive Division. ALAC has six divisions comprising of Body Centers - Toyota & Lexus within UAE, Fast Repair, Customs & Classics, Auto Equip, Tyre Zone and Fastfit. ALAC offers end to end solutions in aftersales for both business to business & retail customers.We are currently looking foran experienced Reception Supervisor to be part or ALAC Bodyshop team in Dubai.

Reporting to the Bodyshop Manager you will be responsible for the following:

* Employ means of marketing 'service' to increase the revenue and profit of respective workshop.
* Maintain high level of motivation and morale in the team and ensure development of the staff, to achieve high level of employee satisfaction and thereby high productivity and customer satisfaction.
* Ensures that Reception area is well managed and operates smoothly for high level of efficiency and customer satisfaction. Depute for Service Manager in his absence for continuity of workshop operations.
* Ensure the assistance to all service advisors for the efficient and smooth cooperation & dealing with all representatives of the Insurance companies regarding all relevant matters.
* Ensure high level of Customer Satisfaction for customer Retention and business development.
* Ensure reception staff carries out pre-booking of vehicles for Service to ensure proper workshop loading.
* Ensure vehicle is received efficiently and in a professional manner to assure customer that his vehicle is in safe hands.
* Ensure proper delivery of the vehicle to the customer.
* Ensure job card is opened efficiently and accurately for quick and correct execution of the job.
* Follow-up (during service) to ensure timely delivery of the vehicle to customers with jobs carried out completely.
* Ensure job card is opened efficiently and accurately for quick and correct execution of the job and once the job is completed; raise necessary invoices to ensure timely delivery and collection of payment from customers.
* Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations.
* Ensure equally clear and concise communication with foreman regarding job.

Requirements

To be successfully considered for this role, you must have;

* A Diploma or Degree in automobile /mechanical engineering
* 3- 5 years relevant experience in a supervisory position in reputed automotive service center.
* Strong Knowledge of business and management principles involved in resource allocation, production methods, and coordination of people and resources.
* Strong knowledge of principles and methods for promoting, and selling products or services.
* Monitoring/Assessing performance of self, other individuals, or organisations to make improvements or take corrective action.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.