Universal Teller (SP – CL3) – (MGM Branch – Retail Banking Division)

Bank Dhofar
Muscat, Oman

Ref: HP787-74 		Bank Dhofar

The Role


The Role

To handle the following tasks:

1. Operations :
• Cash management
• Transactions
• Remittances (both local and international)
• Card issuance

2. Sales:
• Loans- both Personal Loans and Housing Loan
• Account opening
• Credit cards

3. Customer service:
• Answer to enquiries
• Handle complaints
• Assist with quires of bank services

4. Customer migration:
• Convert customers from branch banking to electronic banking

5. Customer satisfaction:
• Provide high levels of customer satisfaction by regularly following up with customers to provide them with their needs and/or alternative solutions

Competencies:

1. Focusing on customer needs by listening, clarifying and identifying the most appropriate solution/product
2. Analytical thinking capabilities
3. Extensive knowledge of most products/services offered by the bank and its competitors
4. Comprehensive understanding of banking regulations, policies and procedures
5. Ability to deliver service levels exceeding industry standards
6. Ability to work with other team members and to share responsibilities
7. Ability to cross-sell and up-sell

Requirements


Requirements

• A candidate should be a Bachelor Degree holder in Business Administration, Management, Banking OR Diploma Holder with 2 years of customer services experience OR, High School Degree with a minimum of 4 years of, Customer Services Experience
• Should be Omani
• Should be completely familiar with organization's service manual, teller training manual and policies
• Should be able in focusing of customer needs by listening, clarifying and identifying the most appropriate solution/product
• Analytical thinking capabilities
• Should have extensive knowledge of most products/services offered by the bank and its competitors
• Comprehensive understanding of banking regulations, policies and procedures
• Should be able to deliver service levels exceeding industry standards
• Should be able to work with other team members and to share responsibilities
• Ability to cross-sell and up-sell
• Able to work in shift bases

Please note that the management is in process to grant additional benefits/ compensation for the staff who will work at Muscat Grand Mall (MGM)

About the Company


About the Company

Established on January 1 1990, Bank Dhofar is an Omani commercial bank wholly owned and managed by Omanis. With successive years of constantly setting new standards in banking, BD has attained an impressively expanding network of 50 operational branches and 89 ATMs.

Through an international network linked by advanced technology, BD provides a comprehensive range of financial services that encompass personal financial services; commercial banking; corporate, investment banking and markets; private banking; and other activities.

Its Board of Directors & Management Team consists of eminent professionals like accountants, management experts, economists, businesspersons, etc. The Bank has strengths in both retail and corporate banking and is committed to adopting the best industry practices internationally in order to achieve excellence.
This Position is closed or expired