User Experience Manager - eCommerce - Retail Divisional Office

Job description / Role

User Experience Manager - eCommerce - Retail Divisional Office, Dubai

Al-Futtaim's Retail Division holds a stable of world class brands operating in buoyant markets with huge growth prospects. Some of our brands are Marks & Spencer, Toys R Us, and IKEA as well as Robinsons with a range of smaller brands selected for their appeal to the markets in which we operate. We currently operate our Retail outlets across the Middle East and in South East Asia.

We have enjoyed phenomenal success throughout the UAE, Egypt and GCC countries. We are in the final stages of outline planning for massive growth and need to prepare for the next phase of this program.

We are looking for a User Experience Manager - eCommerce to join our Retail team based in Dubai.

The main responsibilities of this role will involve:
- Provide UX budgeting, scoping, and project definition creation.
- Produce wireframes, prototypes, user interface specifications and UX guideline. I.e. manage all aspects of UX design delivery end to end.
- Advising the business when to involve user research and testing.
- Provide oversight to the enhancement and harmonization of UX across the Business line and the Marketplace products.
- Work on Websites performance continual improvements.
- Work closely with Online Managers to help align product development with customer needs and effectively translate into best-in-class solutions.

Requirements

- M.Sc. degree in MIS, Computer Science or (Arts, Multimedia and digital design).
- Minimum of 10 years of experience as UX Manager with web development roles.
- SEO experience is preferable.
- e-Commerce User Experience Certificatio for Retail is advantageous.
- ISO 9001:2008 Certified Internal Auditor is a plus.
- Experience in 3rd party eCommerce integrations across SAP, WCS (or similar CM), Core Metrics or other Analytics, Ratings & Reviews and Payment/Checkout processes.
- Knowledge of W3C, HTML, XHTML standard with CSS, HTML, DHTML JQuiry, AJAX and JavaScript coding.
- Has worked and coordinated directly with the Ecommerce business units.
- Excellent English communication skills.
- Knowledge of Arabic will be an advantage.
- Able to work in a fast-paced environment, including prioritizing and mutli-tasking while paying close attention to detail.
- Hands on clients account management.
- Hands on Integrated Change Control.
- Hands on lean management.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.