VAS Engineer |
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Saudi Networkers Services (SNS Group)
Ref: LP085-241
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The RoleThe RoleJOB Purpose: • Provide a professional maintenance service to one of the biggest operator in Oman. Primary Duties & Responsibilities: • The first technical owner of VAS issue; • To be responsible of the KPI and SLA of VAS; • To be first responsible of escalation of network critical alarms and problems; Routine Actions • Second line support with necessary expertise to resolve issues escalated from first line diagnostics • Provide guidance and implementation for software delivery and upgrades • Provide technical reports to identify cause of problems, and give preventive guidance to avoid same problem happen again • Escalate the trouble ticket to Third Line when they cannot solve it, and monitor it until solved • Prepare implement plan and call review meeting for Service Provisioning • Configure needed resources for Service Provisioning • Fulfill the Service configuration and activation according to plan for Service Provisioning • Network and service performance data collection • Assist in specifying performance measurement parameters, such as type of data and collection frequency • Set-up and initiation of data collection • Collection and administration of performance data • Performance reporting • Compilation of reports based on network performance data • Performance report administration • Periodically evaluate the Network subscriber growth patterns and assess these trends • Prepare implement and rollback plan and call a review meeting for configuration request • Fulfill the configuration plan for configuration request • Record and report the process and final effect for configuration request • Network resource utilization monitoring • Traffic monitoring • Traffic management/analysis • Recommendation of the capacity expansion • Fulfill the capacity expansion • Routine Inspection |
RequirementsRequirements• Bachelor Degree in Engineering (Electrical & Electronics) / Telecommunications / Computer Science/ or related fields. • Minimum 2 years or more experiences as VAS back office engineer or related VAS positions. • Preferable with experiences on VAS platforms of specific vendors like Convergys, Telenity, OHI, Wireless Media, Ericsson. • Preferable with experiences on VAS systems like SMSC, SMPP-GW, VoiceMail, VoiceSMS, RBT, SDP(Service Delivery Platform), RSC(Roaming Service Center), USSD, Collect Call, WAP/WEB Portal, Mobile TV, MMSC, WAP-GW, ADC & OTA, MTA(Mail Transfer Agent). • Good knowledge in operating systems like Windows, Red hat or SUSE Linux, SUN Solaris and etc. • Good knowledge in database like MySQL, SQL, Oracle and etc. • Good knowledge of shell scripting. • Good knowledge in Network, Switch, Router, Firewall, TCP/IP protocol and etc. • Good Troubleshooting skills. |
About the CompanyAbout the Company- Saudi Networkers Services Founded in late 2001, SNS was initially established as a joint venture between Networkers International (Networkers MSB) a UK based company and Saudi Networkers Services a Saudi based company. - SNS has more than 1,600 employees across the MENA region. - SNS is an ISO 9001 certified company. - SNS reaches 380 Contractors till the moment in KSA Only. - Extensive database 70,000+ Active professional candidates. - Experienced in our field with more than 8 years of doing such a business. |
This Position is closed or expired
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