Job closed
Ref: LP085-532
Job description / Role
- Answer calls and respond to emails related to Home Automation service.
- Research required information using available resources in order to answer customer queries.
- Provide customers with product and service information
- Escalate to L2 support as needed.
- Dispatch field technicians as needed.
Requirements
- BSc. degree in a technical field related to Information Technology and Value Added Services
- Good knowledge of home automation platform
- Good knowledge of home automation controllers and sub-systems
- Previous experience in customer service and / or call centre
- Excellent English / Arabic language skills (written and oral)
- Computer and telephone skills
- Arabic and English (fluent)
About the Company
Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.
Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.
We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.