| Warranty Processor – Al Futtaim Motors | |
| Al Futtaim Group Dubai, UAE Ref: HP698-4150 |
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The RoleThe RoleWarranty Processor | Al Futtaim Motors - Jebel Ali Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates and leads the rapid development of automobile business in the UAE,while continuing to contribute to Toyota's worldwide growth. Today Al- Futtaim Motors is synonymous with Toyota and Lexus,which enjoys undisputed leadership in the UAE in terms of the largest number of vehicles on the road.Besides Toyota,AF Motors also holds exclusive franchises for some of the world's top automobiles and automotive products like Hino-Japan's leading heavy-duty vehicle manufacturer,Toyo & Chen shin/Maxxis tyres,GS & Panasonic batteries and many more.To provide full back-up support to these world-class franchises,AF Motors have an established network of showrooms and service & parts centre throughout the UAE.We are looking to recruit an experienced Warranty Processor to join our team in Jebel Ali, Dubai.The job holder will:* Receive job cards daily and reviews for accuracy and correct procedure.* Complete costing of job cards and then processing to update status in system.* Ensure no back log of unprocessed job cards.* Check quality of job card received in terms of warranty for the vehicle and components, operation nos., time claims, failure detail, etc. * Identify failed part nos. correctly from EPC (electronic parts Catalogue) and record correctly on warranty claim.* Ensure excellent quality of warranty processing to minimise rejection and outstanding amount and maximise repayment from Principals.* Establish correct problem and remedy codes (and their explanation) and operation number, record the same on claim.* Ensure all parts and consumables are recorded on the warranty claim.* Ensure no financial discrepancy between on-line system and actual claim being sent. Record warranty claim no. thus completing processing cycle. * Reprocess rejected claims and resubmit to NSD* Control inventory of warranty material, i.e. AROF form, warranty tags, manual, flat rate manuals* Liaison and dispatch of warranty materials to NSD. * Maintenance (and periodically dispose) warranty claim records. * Upload flat rate manuals CD in SAP system supplied by TMC uploading of new CD upon introduction of new model and new Flat Rate Revision.* Analyse warranty data & results; provide recommendation for improvement.* Ensure correct procedure is followed to download job card details from system to PC and produce daily report. |
RequirementsRequirementsThe ideal candidate will have the following:* University degree.* At least 3 years of relevant experience* Strong admin and MS Office skills* Knowledge of electronic part catalogue* Knowledge of Manufacturer flat rate repair manuals.* Knowledge of automobile mechanisms. * Knowledge about warranty online system. * Valid UAE driving license |
About the CompanyAbout the CompanyEstablished in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt. The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery. The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility. |
This Position is closed or expired
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