Job closed
Ref: GP705-64
Job description / Role
The Workshop Manager, is responsible for the entire management and achievement of sales targets with maintenance of its budgets in accordance with the Company's established policy and procedures, with acceptable quality standards, upgrade performance of the workshop by using all available facilities and capacity.
1. Provide the highest standards of After-Sales Service to ensure customer satisfaction, within Al-Sayer Group's policies and procedures, and Toyota's guidelines.
2. Regularly monitor how customers are served and dealt with by Reception staff, conduct weekly check on C.S.I. and Customer Care.
3. Monitor customer credit control, consumables, proper utilization of the available parts stock and supervise local purchases, post obtaining the approval of the direct manager and unit accountant.
4. Attend monthly meetings, with subordinates and the management, to report all aspects of garage operation i.e. staff tools, equipment, safety, budget, workshop quality, attendance hours, jobs in and out, Work in Progress, Spare Parts, Customer Complaints, Workshop quality and standards of workshop.
5. Monitor direct subordinates including all productive and non-productive staff, the Daily Operations Control, Profit &.loss status compared to actual.
6. Review the weekly operational control report for approval before submitting to the direct Manager and Unit Accountant.
7. Monitor customer follow-up to optimize workshop profitability.
8. Prepare KPI reports to be presented to the direct manager.
9. Update the system standard time for different operations using the designated system.
10. Monitor Customer Complaints and assign tasks and duties to solve the issues to the related employee.
11. Confirm that the rate per profit center per month is in line with the budget.
12. Propose the possibility of conducting Parts/Service Campaigns to the direct manager.
13. Continue to seek new ways and execute methods of improving the standards, maintain discipline, and motivation in the branch.
14. Confirms that the rules of Health and Safety Environment (HSE) are implemented through direct subordinates.
15. Assess the direct subordinates for quality and efficiency controls on Monthly bases.
Requirements
Educational Qualifications:
Primary: Bachelor degree (12th Standard + 3 years or 4 years Engineering) or equivalent with 12 years of experience
Alternate: Diploma in Automobile/Electrical/ Mechanical (12th Standard + 2 or 3 years Diploma) or equivalent with 14 years of experience
Linguistic Abilities: English and Arabic is a must.
Certification and Licensure: Training in ISO 9001-2000 Quality Management System and Work Instruction processes is provided by Al-Sayer Group.
About the Company
The Al-Sayer Group, is a leading progressive and proactive business group, headquartered at Kuwait, with diversified business interests in Automobiles, Transport & Heavy Equipment machinery, Car Rental & Leasing, Insurance Brokerage, FMCG, Tires, Oil & Paints, etc. Since its inception the company has focused on total customer satisfaction which has resulted in a good customer base. Our continuing commitment to excellence was recognized in 1997 when the company received the first ISO 9001 certification for achieving an international standard of quality and service specifically for service and repair of automotive and commercial vehicles and the sale of spare parts as Toyota / Lexus franchise.