The Role
The Role
This is a 1 year fixed term contract based in Bahrain with a MNC. Required: 10+ years professional Financial Services experience, several years spent in Customer Services.Previous experience with Contact Centre implementation projects in a business role, 3 -- 5 years.Implementation experience of IVR, Call Monitoring, PBX, Predictive Dialler, CTI, Analytics, Workforce Scheduling. Business requirements specification experience, business analysis experience essential. Business project management experience, sound track record in managing the implementation of Contact Centres on time and within budget; Contact Centre migration experience essential. Experienced in working with and managing external vendors, such as IT vendors. Experienced with UAT of Contact Centre implementations (planning, strategy, management of execution, designing test scripts and test scenarios). Preparation of relevant project documentation for Contact Centre implementations.
|
|
|
Requirements
Requirements
Experience with the following Financial Services Contact Centre business functions preferred: Telephone Servicing Centre, Customer Welcome Unit, Customer Retention, Premium Product Customers, Credit Risk Department, Authorisations, Corporate Customers, Complaints Tracking.
Salary - $130 -$140k (annual) + Car + Annual Leave
|
|
|
About the Company
About the Company
Pathway is an international recruitment consultancy providing precision staffing solutions to the IT, Finance, Legal and HR markets in the UK, Middle East, Mainland Europe and North America.
We provide precision staffing solutions, including contingency and retained search, for front, middle and back office roles within financial institutions and across all sectors of the IT, Accountancy, HR and Legal markets.
We apply our industry expertise to the specific requirements of each client. We respond to your particular recruitment needs, harnessing our knowledge and networks to deliver a precise response.
In the UK and Mainland Europe we specialise in IT, Banking and Accountancy. In the Middle East our expertise is in Accountancy, IT, Banking and Finance, HR and Legal.
Because we speak your language we can guarantee a precise response.
|
|
|
Already Registered?