Job closed
Ref: GP674-05
Job description / Role
The Customer Service Coordinator (Female) must provide production reporting guidance, direct and monitor user production output including providing report production status to users and assisting in problem resolution. The coordinator acts as the key contact for on-site and remote users for terminal and production problems and inquiries
• Checks quality and distributes reports requested by users for on-site and remote users.
• Responds to users requests for information and assists in problem resolution.
• Maintains contact with users on operational and production problems.
• Assists in coordinating the resolution of applications/software systems problems impacting production.
• Assists systems and programming personnel, as requested.
• Assists in resolving technical computer operations equipment problems.
• Logs documents and maintains history records on Information Technology production problems.
• Initiates corrective action or carries out instructions to resolve system problems on production jobs.
• Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.
• Fulfills departmental requirements in terms of providing administrative notification during periods of illness, vacation, or education.
• Develops and maintains service level agreements with the various user departments and enterprise business units.
• Performs at or above the enterprise's Information Technology performance standards.
• Handle a variety of operations/production problems requiring judgment within generally defined policies and procedures.
• Perform quality checks and distributes reports
Requirements
• High school diploma required
• BS or BA degree in computer science, business administration or related work experience recommended
• Ability to work varying shifts
• 1 - 2 years experience in a customer service related field
• Knowledge of all enterprise hardware and software in use within the enterprise
• Ability to operate computer and peripheral equipment
About the Company
CBI is one of the world’s leading Engineering, Procurement and Construction (EPC) companies specializing in lump-sum turnkey projects for customers that produce, process, store and distribute the world’s natural resources.
Candidates are currently being sought for several key positions at various locations, throughout CBI’s international operations.