Job closed
Job description / Role
The role holder will be responsible for proposing, developing and implementing focussed churn and retention management strategies aimed at reducing customer churn in the short term and when competitor arises in the long term.
Customer Churn & Retention Mgmt coordinator will be specifically required to:
• To work closely with the data warehouse team to generate churn reports.
• Develop with the aid of the data warehouse team churn models and churn scores for the different segments of the Qtel consumer market.
• Develop preventive campaigns targeting each segment to reduce the number of churners.
• Develop retention campaigns to win back churned customers.
• Work with the Customer Care, Sales and marketing product managers to optimize the acquisition/retention equation in addition to getting them to support initiatives made.
• Aware of global churn trends and successful retention programmes especially real time marketing and social network analysis.
• Take ownership of customer loyalty & retention and the management of retention activities to meet revenue/ churn targets
Requirements
The role-holder needs to have a good understanding of mobile industry trends and full telecom technologies.
Develop and launch retention activities and customer facing strategies in a consumer marketing environment.
Good communication skills that get people to support your initiatives
Good project management and communication skills.
A confident natural self-starter with strong commercial acumen, to consistently make the right call.
At least 2 years experience working in an advanced CRM/ Customer Retention environment where proposals are well reasoned and deliver positive ROI preferably in a telecommunications environment.
Possession of a university degree
Perfect written and spoken English
About the Company
Ooredoo, formerly known as Qatar Telecom (Qtel), is a leading international communications company delivering mobile, fixed, broadband internet and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and South-East Asia. As a community-focused company, Ooredoo is guided by its vision of enriching people’s lives and its belief that it can stimulate human growth by leveraging communications to help people achieve their full potential. Ooredoo has a presence in Qatar, Kuwait, Oman, Algeria, Tunisia, Iraq, Palestine, the Maldives and Indonesia. Ooredoo’s shares are listed on the Qatar Exchange and the Abu Dhabi Securities Exchange.