Senior Client Operations Trainer
Aconex
Libya
Ref: GP214-31 		Aconex

The Role


The Role

- Fun and friendly team
- Based in Libya with plenty of Travel Opportunities
- Training on the Aconex system provided

Aconex is a dynamic, international company providing online document management services to construction, engineering and facility management industries. With clients in over 50 countries using Aconex to manage projects worth over $180 billion, every day presents new challenges. We need energetic people with initiative and who are keen to learn to help us grow the business.

The Senior Client Operations/ Trainer role is responsible for Client service delivery including implementation, project management and supporting ongoing account management.

Additional Responsibilities for this role will include:

- Provide project management resources to ensure effective implementation of the Aconex system during the start-up project phase
- Identify training needs and tailor training solutions/ follow up sessions
- Acquire comprehensive knowledge across all modules of the Aconex system in order to troubleshoot and train effectively
- Provide new feature training as software upgrades are released
- Develop and maintain relationships with key client stakeholders
- Work with key parts of the business to provide good account management practice
- Support sales demonstrations
- Respond in a timely manner to customer enquiries, and ensure that the appropriate response / action is delivered
- Work closely with the Client Operations and Sales team to promote teamwork and collaboration
- Use administrative and relationship management tools to record, manage daily activities and report on a weekly and monthly basis.
- Gather feedback from Clients about the Aconex system in order to provide input into product development
- Seek leads and referrals for the Sales/ Business Development team

Requirements


Requirements

To be successful in this role you will possess:

Essential:

- Excellent written and verbal communication skills
- Organisational skills
- Presentation skills
- Interpersonal skills
- Excellent computer literacy with a variety of software packages
- Good general understanding of the Internet and experience in its use
- Fluent speaker of the Arabic and English Language

Desirable:

- Cert IV Assessment and Workplace Training (or equivalent)
- Construction, resources industry, project management experience
- Account Management experience
- Experience in technical trouble shooting/problem solving
- Previous experience using Aconex would be highly regarded

As a business we invest to promote a learning culture, provide professional development days, reward initiative and offer plenty of opportunity for career advancement.

Only people with the right to work in Libya may apply for this position.

About the Company


About the Company

Aconex is one of the Middle East and Asia's fastest growing IT businesses (2004, 2005 Deloitte Fast 500).

We provide web-based information management solutions to the construction, property management and resources (oil and gas) industries.

Aconex is a fast, secure and easy to use online information management service providing project collaboration solutions.

Designed for every phase of a project life cycle, Aconex is the leading choice for all project partners to streamline information and boost project collaboration.

This Position is closed or expired