Job closed
Ref: MP907-401
Job description / Role
UAE Location
Mega Project
Growth firm within the public safety infrastructure industry
Our client, one of the fastest growing public safety and security solutions organisations globally, is looking to recruit a qualified and experienced BMC Remedy Systems Engineer to their UAE team. As the portfolio of infrastructure / civil projects across the Middle East continues to expand, so too does our employer, a leading provider of public safety and security solutions. Looking to expand their ranks and with long term prospects providing stability and career development, our employer is seeking to welcome a professional and experienced BMC Remedy Systems Engineer for their multi-billion dollar infrastructure project. As a key member of the Services Team, you will be accountable for the development, implementation and management of the BMC remedy product suite used to support the delivery of Services. This suite consists of, but is not limited to remedy action request system, ProActive net, ADDM and service impact modelling.
Reporting into the Operations Manager, this role has accountability for ensuring that the BMC suite is effectively managed to support the business needs. Responsibilities comprise the following:
Maintaining the remedy action request system
Gathering and documenting requirements and support the design and implementation of additional BMC products, such as CMDB and ADDM
Perform system analysis and programming activities on application software
Perform implementation and maintenance of complex multiple product modules/subsystems or on lower issues of multiple products to ensure proper functioning of products
Participate in product operational meetings to ensure that design concepts are transferred into the operational phases successfully
Research problems discovered by quality analysts or product support to ensure that appropriate solutions are developed
Responsible for coordinating with appropriate management personnel in implementing changes
Support complex data/media recover ability through system backups and database archive operations
Develop and maintain user documentation, including user manuals, quick references, and training documentation
Diagnosing and repairing problems within the remedy system
Plan, coordinate and direct appropriate level data refresh strategies
Work with technical staff to understand problems with software to ensure that they are resolved in a timely manner
Oversee, recommend and implement appropriate level database (SQL) solutions and enhancements to ensure an improvement in system reliability and performance
Installing, updating, and patching remedy server to maintain system integrity
Requirements
The attributes we seek for this pivotal role include:
Bachelor's degree in computer science, management information systems, or related field with relevant BMC qualifications
5 or more years of experience working in and supporting a client-server environment
Service delivery background
Worked in an ITIL V3 process environment
Experience working with appropriate systems project teams administration, database administration, and alert and monitoring maintenance
Experience with BMC Remedy
Experience with ITSM and CMBD knowledge highly regarded.
Experience with integration of toolsets, such as Entuity
Experience with CMMI Level 3
Experience working in an expatriate environment will be highly regarded as are strong problem solving skills.
A competitive expatriate package will be provided to attract top candidates to the role. To register your application for this exceptional opportunity, please submit your resume online.
IMPORTANT: Your application must include the following information:
Comprehensive resume listing your full employment history in reverse chronological order
Details of projects you have been involved in including project size and value and your key responsibilities
List of educational qualifications including where and when completed
Current daytime contact details
About the Company
1Recruit International LLC is an international global recruitment and human resource solutions consultancy with a global mind set and a proven track record in talent management. Resourcing across an array of executive business sectors, our corporate mission entails client satisfaction through quality orientation; a consultative approach, delivery excellence and innovation through 'best fit candidates technically, behaviourally and culturally.