Job closed
Job description / Role
POSITION PURPOSE:
The Move One On Call (Per Diem) Destination Consultant is the primary point of contact for the assignee during any assigned destination services.
RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS:
* Contacting the assignee and clearly explaining the service to be provided and any related procedures and time lines.
* Encouraging the assignee to visit the Move One Expat Eye Guide as a valuable pre-arrival resource.
* Discussing and confirming service needs, interests and requirements with the assignee and establishing the Service Key.
* Maintaining consistent contact with the assignee throughout the service.
* Recording vital service related information in viaRELO daily by completing comments, statuses, time-tracker, costs, and other fields.
* Uploading service related documents to viaRELO including property offers, itineraries, lease agreements, termination notices, HOP documents, and others.
* Providing clear and timely updates and service reports to any local Move One clients for whom they are providing services.
* Immediately notifying their local Lead Consultant and/or their Regional Coordinator of any issues or challenges that may arise during a relocation service, documenting the issues/challenges in viaRELO, and placing the service on alert.
* Maintaining up-to-date knowledge and awareness of their destination city by reading expat websites and publications.
* Completing any client forms related to the service.
* Completing any records or forms required to track their per diem work, including but not limited to, vehicle mileage, time sheets, expense reports.
* Notifying their Lead Consultant and/or Regional Manager of any planned holidays that may impact availability for work.
* Work effectively as a team contributor on all assignments.
* Interact professionally with other employees, customers and suppliers.
* Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
* Perform quality work within deadlines with or without direct supervision.
* Other duties as reasonably assigned.
Requirements
CANDIDATE REQUIREMENTS:
* University degree is preferable.
* Good foundation of knowledge about expat living in the destination city is essential.
* Service industry work experience is advantageous.
* Strong PC skills are essential.
* Sophisticated manner (ability to relate to people, clients and staff, at all levels).
* Strong service inclination and customer orientation.
* Ability to communicate clearly and with confidence both verbally and in writing.
* Strong listening skills.
* Time management skills.
* Accuracy and attention to detail.
* Inquisitiveness and eagerness to continuously develop self-knowledge on destination city.
WORK REQUIREMENTS:
* Per Diem consultants are expected to use their own cars, to have valid driving license, car registration and insurance (copies to be presented to Move One Relocations before first job). * Car has to be clean and well maintained during engagement with Move One Relocations.
* Per Diem consultants will not work with another Relocation company during their engagement with Move One Relocations.
About the Company
For over 25 years, Move One has provided seamless international logistics, relocations, moving, and pet transportation services across the globe. A leader in emerging and frontier markets, we understands our customer requirements and difficulties they face operating in challenging environments.
Move One has provided project logistics in support for military, humanitarian organizations, and the energy sector throughout the developing world. With operations in Eastern Europe, the Balkans, Central Asia, the Middle East, and most recently the African region. Move One has the necessary experience, local knowledge, and resources to execute on any logistic project.
Move One
When it’s Not Just a Box.