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Job description / Role
Please check our website for more details : www.moveoneinc.com
POSITION PURPOSE:
Serve as the single point of coordination for assigned internal, international and domestic moves into and out of the local region
RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS:
Provide excellent Customer Service to ensure customer issues are resolved.
Manage the household goods process from survey to delivery; origin to destination.
Responsible for coordinating international moves with corporate clients dealing with both imports and exports.
Council clients to ensure the best ongoing experience regarding their household goods shipments, pack outs, deliveries, fine arts, etc.
Manage the expectations of both domestic and international customers.
Assist with answering questions and offering solutions in order to offer the best moving services.
Liase with moving operations, customer service reps, sales and crew leaders in order to stay up to date on customer needs, service developments, insurance matters, etc.
Actively support our preferred supplier relationships.
Work closely with Pricing Analyst and Quoting department to best price services and jobs for the most cost-effective solutions.
Requesting transport and service quotes from agents and vendors.
Requesting and booking of export and import shipments with agents and vendors.
Waybill documentation for outgoing and incoming shipments. Control over valid accounting details and information of agents, vendors.
Checking required customs documentation for import and export shipments.
Monitoring documentation for incoming and outgoing shipments.
Closing jobs with actual cost calculations (approved by regional operations manager).
Assisting the crew leader with any unique crew skill set or equipment requirements to handle pack outs, deliveries, shipments.
Coordinating the shipments schedule with crew leader and customs specialist.
Preparation of main documents for individual moves.
Daily update of electronic files and documents required throughout the cycle of each household goods moving service.
Meet or exceed service metrics and revenue capture expectations.
Work effectively as a team contributor on all assignments. Interact professionally with other employees, customers and suppliers.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Perform quality work within deadlines with or without direct supervision.
Other duties as assigned.
Requirements
QUALIFICATION
Minimum 1 year Moving Coordination Experience Minimum 3 years Industry Experience Strong English skills (written and verbal) PC applications: Word, Excel, Open office, Windows Preference of College degree
WORK REQUIREMENT
Provide after hours contact information to clients when in the middle of a service delivery. Frequent, consistent verbal and written communication. Able to maintain regular, predictable attendance.
About the Company
For over 25 years, Move One has provided seamless international logistics, relocations, moving, and pet transportation services across the globe. A leader in emerging and frontier markets, we understands our customer requirements and difficulties they face operating in challenging environments.
Move One has provided project logistics in support for military, humanitarian organizations, and the energy sector throughout the developing world. With operations in Eastern Europe, the Balkans, Central Asia, the Middle East, and most recently the African region. Move One has the necessary experience, local knowledge, and resources to execute on any logistic project.
Move One
When it’s Not Just a Box.