Account Manager

Job description / Role

My client is a brand and digital communications Agency who build & strengthen brands with passion, partnership and by challenging their clients to be the very best they can be. They demonstrate global standards with regional focus, bridging strategy, creativity & technology under one roof. Ultimately they are a business that provides tangible knowledge, intelligence, education and dialogue that positively influences customers and business results.

Having had a presence in the GCC for over 9 years and 2 offices they are one of the leading innovative agencies in the UAE.

Job Description:
An Account Manager is responsible for managing client accounts to ensure the delivery of quality work on brief, on time and to budget. As the conduit for all Omnia services, they are responsible for liaising between the client and other agency staff to coordinate projects/campaigns.

They take ownership of a client relationship in order to provide excellent client service on a project by project basis, managing administrative and campaign work, ensuring that this is all completed on time and on budget.

In addition, Account Managers are responsible for developing and maintaining strong working relationships with clients in order to identify and capitalise on business development opportunities.

Job Requirements:
- Liaising with, and acting as the link between, the client and agency by maintaining regular contact with both, ensuring that communication flows effectively;
- Active retention and development of existing clients to maximise revenues;
- Development of new business researching leads and pitching for new business;
- Meeting and liaising with clients to discuss and identify their requirements;
- Working with agency colleagues to ensure delivery of projects/campaigns that meet the clients brief and budget;
- Presenting, alongside agency colleagues - particularly Business Development and Creatives, campaign/project ideas and budgets to the client;
- Working with the Business Development/Production Manager/other colleagues to brief creative, suppliers and media buyers, and assisting with the formulation of marketing strategies;
- Using an existing network of industry contacts to generate revenue;
- Negotiating with clients and agency staff about the details of campaigns;
- Presenting creative work to clients for approval or modification;
- Handling budgets, managing campaign costs and invoicing clients;
- Writing client contact reports;
- Monitoring the effectiveness of campaigns/projects; maintaining Workflowmax and undertaking administration tasks; ensuring job bags are maintained to a high standard; arranging and attending meetings; mentoring Account Executives.

Requirements

- excellent communication and interpersonal skills;
- a proven track record of building profitable business relationships;
- a proactive attitude with the ability to use initiative;
- excellent organisational skills;
- the ability to work under pressure and assimilate large quantities of information quickly, whilst paying attention to detail;
- drive;
- flexibility;
- effective teamworking skills;
- influencing and negotiation skills;
- oral and written communication skills;
- commercial awareness;
- a passion for creative marketing and an understanding of what makes for good creative;
- a willingness to learn;
- resilience,
- IT literacy and an awareness of how the industry is developing in the light of new communication technologies.

Education and Training:
Of graduate calibre, Account Managers will usually have a bachelors degree, or equivalent. This will be coupled with 2-5 years industry experience.
Alternatively, they may have previous relevant experience in a related field (for example as a Marketing Executive/Manager) or in project/relationship management.

About the Company

Mackenzie Jones Middle East has decades of recruitment expertise in various industry sectors. Along with a deep understanding of key market sectors and regions, we never forget to treat clients, companies and candidates as individuals who have unique needs.

So we always listen, constantly learn, occasionally challenge and frequently advise. Its all part of a service renowned for its courtesy, consideration and dedication. Based in Dubai since 2006, our office covers the GCC and Levant countries and with the right regional expertise, we are the leading specialists.

Were growing rapidly because people appreciate our honesty, commitment and results.