Ref: OP335-10

Job description / Role

Employment: Full Time

Job Responsibilities: (These are the fundamental job duties regularly performed by the employee in the position.)
Description

Performance Indicators
Strategic Contribution
As a member of AAC management team, contribute towards the formulation and implementation of overall business strategies and plans with specific focus on Service Quality which enable the achievement of AAC mission and objectives.
Active contribution to Service management meetings.
Relevant implementation based on the agreed action plan.
BSC Plan achievement as per Targets for branch
AAC Business Strategy (Service)
Effective implementation of strategies and plans through the leadership of the branch in order to ensure that the highest level of performance is achieved and objectives are met..
Strategy for the respective branch is approved and implemented.
Achievement Vs Budget
Business Development
Participate in the identification and evaluation of potential opportunity in respective service centre and assess which are most likely to increase branch Service revenues and customer satisfaction, and which are most feasible from a financial, operational and technical perspective.
Number of opportunities identified.
Impact on revenue and customer satisfaction.
Achievement of campaign objectives
Customer Satisfaction
Monitor Customer Satisfaction Index pertaining to the branch Service function, (i.e.: appointment lead time, quality of service provided) in order to determine the extent of customer satisfaction and identify steps for improvement in quality.
Customer Satisfaction Index for branch Service
No of customer complaints related to branch service
No of improvements in branch service initiatives to customers
Budgeting & Cost Control
Monitor financial performance versus the budget to be aware and control the anticipated costs/revenues, areas of unsatisfactory performance are identified and potential performance improvement opportunities are capitalised upon.
Financial achievement versus budget.
Budgets and plans prepared within budgeting process timescales.
Accuracy of budget.

Job Responsibilities: (These are the fundamental job duties regularly performed by the employee in the position.)
Description

Performance Indicators
Leadership
Ensure the effective achievement of the branch Service function objectives through the leadership setting individual objectives, managing performance, developing and motivating staff, provision of formal and informal feedback and appraisal in order to maximise subordinate and departmental performance and ensuring Total Employee Commitment.
Individual objectives, training and development plans in place for all direct reports within the timescales defined by AAC Performance Management process.
Frequency of feedback & appraisal meetings.
Setting objectives and Target Achievement
Achieve objectives for the Service function according to market conditions in order to ensure the execution of branch service growth strategy.
Responsible for the achievement of branch Service revenue targets by the team against financial goals set inline with the business plan.
Targets are clearly communicated to the Subordinates.
Service Operating Profit Targets
Service Quality Targets
Service Labour Productivity Targets
Bay utilization
Policies, Processes & Procedures
Implementation of Service Processes such as ISO, NSSW, NCAM & DOS, operational policies, procedures and controls covering all areas of Service activities so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service to customers.
Compliance with procedural and legislative requirements.
Effective communication of policies and procedures.
Implementation and adherence to the action plans agreed with GIA
Organisational Development
Ensure that resources are optimally utilised and communication can take place in an efficient manner and drive innovation.
Branch service overhead costs.
Efficiency of communication.
Best Practices implemented

Requirements

Qualifications / Experience / Competencies: (Consider Education / Experience type and minimum level; Special skills; Certifications and licenses etc.)
Bachelor Degree in Engineering, or Post Graduate or MBA
5 - 7 years experience automobile industry & 3 years in similar position
Detailed knowledge of Gulf market and competition preferred
High level planning and analytical skills
Leadership, people management and team building skills
Fluency in Arabic

About the Company

We combine the skills of our staff with core values that reflects what is important to as an organisation. These are not values that change from time to time or person to person, but rather the underpinning of our group culture. They form the soul of each of our companies.We believe they empower us to enrich people's lives by offering them value added services that surprise and delight.

PASSION FOR EXCELLENCE Excellence is not a destination but a never ending journey. For us, every milestone is a new benchmark. Every challenge we face is an opportunity to excel. Every achievement is a step to greater heights.

INTEGRITY IN EVERYTHING WE DO Integrity has to be the heart of every single transaction and relationship. A framework of trust enables the smooth and transparent conduct of all business operations and is the bedrock on which institutions are built. It is something we pratice everyday.

COMMITMENT TO ALL STAKEHOLDERS Sound judgement and discreation is crucial to protecting our investments and reputation. Our customers are the lifeblood of our business. And only by satisfying them first we have the opportunity to satisfy the needs of our other stakeholders.

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Senior Site Engineer salaries in Saudi Arabia

Average monthly compensation
SAR 12,000

Breakdown available for industries, cities and years of experience