Professional Services Delivery Manager (Arabic)

Job description / Role

My client - leading IT Systems Integrator Company is currently seeking a Professional Services Delivery Manager for its Qatar operation.

The Delivery Manager will be handling 21 people, overseeing 8 projects for Professional Services Division. You will act as the single point of contact for customer. You will take ownership of the services provided to these customers, and manage any raised issues and escalation. You will manage matrix and performance of the team. This is a process oriented role, hence you are responsible in ensuring delivery of the project as per SLAs, and provide monthly reports on these to customers.

This role is mainly focus in delivery, profit and loss and revenue target.

Requirements

- The ideal candidate must have 14-15 years experience in the project delivery and IT Service Management.
- Must have expert level experience in Service Level Management.
- Must have experience of delivering IT Service Reporting for operational purposes.
- Must be practiced in developing and writing SLA's and OLA's.
- Must be proficient in 3rd Party performance management.
- Must have ITIL Service Management Foundation (v2/v3).

About the Company

Building businesses, changing lives

At Tandem, we’ve built a vast network of top-tier professionals across the globe. We empower businesses to thrive by delivering unmatched talent solutions. With our global reach, collaborative approach, and unwavering commitment to excellence, we drive transformative growth and shape exceptional teams.

Who we are.

We are a team of industry experts, driven by a passion for innovation and excellence. We are dedicated to providing unique talent solutions and nurturing collaborative partnerships that redefine success.