Branch Service Officer - UAE nationals ONLY

Kenexa

Abu Dhabi, UAE

Ref: NP991-165

Job description / Role

Employment: Full Time

Role Purpose
• To undertake all branch processing within the section.
• To provide quality service to achieve maximum customer satisfaction by correctly interpreting & processing instructions.
• An acceptable/agreed volume of work is handled contributing to the achievement of the sections performance targets
• To ensure that tasks are prioritised, processed and completed in accordance with procedures
• Common frauds/errors/irregular transactions are identified and appropriate action is taken in accordance with procedures
• To ensure that a general level of awareness about Business Information Risk, Money Laundering and other legal and regulatory requirements are maintained at all times
• Knowledge and experience are shared with colleagues, providing assistance on referred/technical issues
• To strictly follow the Health, Safety, Fire and Security instructions as laid down from time to time
• To provide a high quality service, in line with procedures and compliance guidelines, to achieve maximum customer satisfaction by prompt and accurate processing of related documentation.

Job Responsibility
Impact on the Business
• Process customer instructions as per target Productivity & Quality standards
• Adherence to Compliance & regulatory requirements.
• Strict adherence to SLA’s and procedures.
• Smooth and efficient management of the scanning department

Operational Effectiveness & Control
• Comply with audit and BIM/FIM recommendation
• Maintain HSBC Internal Control standards, including the timely implementation of Internal/External audit points together with any issues rendered by external regulators
• Ensure that all policies and procedure are followed with regards to remittances and other documents
• Ensure that clear desk policy is followed.
• To be alert to operational risks and losses during the execution of their day to day responsibilities. Should an employee become aware of emerging or inadequately controlled operational risk or identify an operational risk loss, they must report this to their line manager, ensuring that it is reported to their local Operational Risk Co-ordinator.

Major Challenges
1. High speed and accuracy of processing to meet stringent cut-off times and minimize
financial loss to the bank. Ensure error free and quality processing
2. Understanding critical documentation and interpreting information and risk involved
3. Ability to multi-task in a fast paced processing environment.
4. Providing quality service to internal customers
5. Repeated discrepancies by branches
6. Ensure the adherence of Information Risk

Requirements

• Education – Secondary School qualification
• At least 2 years of working experience in CCS/Commercial Banking operations.
• Perfect understanding and professional knowledge of Corporate Products, standards.
• Ability to be self-organized.

About the Company

Kenexa is in the business of improving companies and enriching lives because to us, business is personal. We improve companies by enriching lives and we enrich lives by improving companies.

With every person we recruit, every assessment we administer, every technology solution we deliver, every survey we conduct, every leader we develop and every compensation strategy we support, lives are impacted by our craft. Very few companies, if any, can claim thisand were proud of that.

We understand that business has two sidesthe performance side and the personal side. The performance side is about driving results. Success and failure are constantly measured, defining metrics. And because business relies on metrics, we rely on measurable outcomes that prove weve helped companies become better.

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