Service Integration Manager

Tandem Search

Riyadh, Saudi Arabia

Ref: KP709-1827

Job description / Role

Employment: Full Time

- Manage testing activity for assigned service integration testers and to resolve issues when necessary test scheduling
- Updating monthly/weekly management report
- Monitoring and enhancing test environment(s)
- Verifying Integration test results
- Testing certification handover to business team
- Providing daily technical support to partners
- Troubleshooting and investigating escalated problems from the team as 1st level support
- Collaborating with project managers in achieving project milestones, providing accurate estimations, identifying risks, and resolving project issues.
- Improving team processes and procedures quality on a continuously basis.
- Calculating assigned KPIs periodically for the team and related processes
- Manage assigned team activities, assignments, and workload
- Mentoring junior team members
- Set team goals in alignment and support of department objectives.
- Evaluating performance and providing mentoring and coaching to his/her direct reports
- Managing service integration team utilization and tracking and report progress

Requirements

- BS or BA degree with a computer science, management information systems, or engineering majors or related field required.
- 5 years works experience in IT fields
- Knowledge of Project Management of IT projects.
- Ability to communicate effectively with internal and external customers.
- Excellent written/oral communications and analytical skills
- Excellent interpersonal skills; ability to build and manage teams
- Strong English skills, spoken and written

About the Company

Building businesses, changing lives

At Tandem, we’ve built a vast network of top-tier professionals across the globe. We empower businesses to thrive by delivering unmatched talent solutions. With our global reach, collaborative approach, and unwavering commitment to excellence, we drive transformative growth and shape exceptional teams.

Who we are.

We are a team of industry experts, driven by a passion for innovation and excellence. We are dedicated to providing unique talent solutions and nurturing collaborative partnerships that redefine success.

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