Personal Shopping Manager

Edge Resourcing

Dubai, UAE

Ref: KP969-683

Job description / Role

Employment: Full Time

Edge Resourcing is searching for a Personal Shopping Manager to join one of the worlds leading luxury retailers, based in Dubai. Committed to providing the best of everything, the Personal Shopping Manager will be directly responsible for customer service, sales performance, and the strategic direction of the Division ensuring that the service level standards are at the forefront of the retail industry.

Responsibilities:
- Manage, guide and develop a team of 9 Personal Shoppers.
- Drive opportunities within service. Always look to increase service levels
Analyze sales performance and strategies to maximize opportunities and improve overall performance.
- Optimize the potential of customer relationships to drive sales, migration and increase loyalty within high value customer segments.
- Devise strategies to support customer migration patterns between targeted segments.
- Continually seek to personalize the individual experience of customers shopping through the team.
- Build influential relationships with buying & merchandising teams to maximise commercial potential of customers, and provide regular feedback on customer demand to influence buying decisions.
- Serve as an effective and creative participant in coordinating and executing special events. Work in conjunction with Marketing, PR and Events.
- Direct and demonstrate the priority of customer acknowledgement and service over all other tasks.
- Manage the selling and service culture. Create a culture of excellence within customer service.
- Build a personal relationship with customers in the store to increase sales penetration and traffic.
- Ensure an intimate product knowledge for self and team and have a sound understanding of latest trends.
- Meet and exceed sales targets
- Manage a large customer base, run events and marketing initiatives

Requirements

- Should be a natural leader and a people person with demonstrable and sustainable high energy and drive, as well as a confident decision maker
- Should have at least 3 years experience managing an elite team in
terms of service and sales for a retail brand.
- Should be results-oriented leader with the proven ability to inspire sales as the result of outstanding service.
- A genuine interest in measuring and raising standards of customer service is essential, together with a thorough understanding of the luxury consumer and a sympathetic approach to her needs and expectations.
- Must be able to demonstrate a customer centric approach with excellent service skills and relationship building ability.
- A collaborative approach to team work, and a flexible working style is essential,
together with excellent interpersonal and communication skills (both written and oral)

About the Company

Edge Resourcing was established in the United Arab Emirates in 2008. We have taken care in our growth and have kept our corporate values throughout.

Edge Resourcing is led by a specialist team of Recruitment Consultants, each of whom have experience of working in and a sound knowledge of the local market place. We have gradually expanded our horizons and now offer specialist services within the Middle East Retail sector. Our aim is to provide a thorough and honest service to both our candidates and clients, making sure that we only take on work which we feel we can service to the correct level of satisfaction required.

We currently offer professional and tailored contingency and retained search services to the following specialist sectors of the market: Retail Accountancy and Finance Office Support Human Resources Sales and Marketing Legal

Our aim is to continue to position ourselves in the market as one of the most consistent and successful suppliers of manpower. We strive to make things happen and make a difference to your business and career. Success isnt just about putting people into jobs, but about giving you an honest, personal service. Whether you are a client or a candidate, our aim is to find out exactly what it is that you are looking for, rather than push you to settle for your second choice.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month