Store Leader

Job description / Role

As more and more people discover Apple, they visit our stores seeking ways to incorporate our products into their lives. Its your job, as a Store Leader, to build and manage the various teams that engage customers in this dynamic environment. In this role, you lead the people that help customers achieve ownership, learn new skills, get technical support and find business solutions. Adaptable and flexible by nature, youre composed and collected as you balance the diverse needs of your teams in the midst of constant change.

Key Qualifications:
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
- Ability to manage separate business groups within a complex environment.
- Strong communication skills to clearly impart the Apple vision to the teams you oversee.

Description
As a Store Leader, you inspire teams to deliver measurable results for the stores various business sectors. You lead a sales force that discovers customers needs and delivers solutions to build Apple loyalty. Your technical support team help maintain customers trust in Apple and its products. Your business team bring the Apple experience to business customers. And the training staff you coach teach customers how to get the most out of their Apple products. You build these lines of business by selecting and developing a knowledgeable talent pool. In addition to team building, you create excitement around products, launches, programmes and initiatives. Youre responsible for upholding our high standards regarding communication and confidentiality. And by driving your staff to create customer experiences that enhance Apple loyalty, you deliver measurable results and help enrich customers lives.

Requirements

- You have demonstrated leadership ability with at least five years of experience in a customer-facing sales setting.
- Cross-industry experience is welcome a retail background is not necessary.
- You have a passion for learning about Apple technology and products.
- Multilingual ability is a plus.
- Youll need to be flexible with your schedule. Your work hours will be based on business needs.

About the Company

Work where extraordinary happens

Join the Apple Store team and do meaningful work youll integrate products into peoples lives and build skills for your career, life and more.

Find your place here.

Apple Store employees are unique individuals whose talents and experiences cannot be summed up in a job description. So whether youre analytical or creative, tech savvy or a people person, the Apple Store provides an ideal opportunity to challenge yourself.