Job closed
Ref: LP738-52
Job description / Role
Ensure that we properly serve our offshore customers, on-time, respecting safety procedures and with the appropriate assets. He/she reports to the Offshore Business unit manager hierarchically and functionally to the Corporate offshore Logistics and Assets manager.
Among other responsibilities, the individual will:
- Determine the assets required for serving new customers
- Commit the local entity to get the appropriate level of assets. Therefore he/she will be performing profitability studies on investment requested in order to optimize our return on capital
- Implement asset traceability and monitor corresponding KPIs. He/she will propose system evolutions and contribute to develop our tracking services offering. Tracking will be systematically leveraged to optimize our level of assets
- Follow-up asset utilization by our customers , improve average rotation rate and propose any improvement either in terms of procedure or product features
- Ensure availability of molecules to serve the market properly. This means work in close cooperation with parent operations to optimize production schemes (helium in particular) or propose new investments specific to the offshore business.
- Oversee the daily activities of the customer including cylinders filling, supply chain management, verification, and confirmation of the logistics operations to be conducted locally.
- Lead initiatives within the entire Back office to achieve efficiencies and to drive continuous improvement.
- Work closely with sales managers to develop customer efficiency, and to resolve customer disputes.
- Continually seek to improve processes through task elimination, simplification, and automation.
- Manage the customer service and associated KPIs (OTIF, service level,..). He/she will be responsible for customer satisfaction and launch annual or on an as requested basis, customer satisfaction surveys, in close cooperation with Group standards.
Requirements
- Bachelor's degree (Masters degree a plus)
- Minimum 5 years of experience within customer service area
- Strong customer-oriented focus
- Financial skills requested to support investment calculations
- Track record of continuous improvement
- Excellent verbal and written communication skills
- High level of proficiency in MS Office productivity tools (e.g. Excel, Word, Powerpoint, Access)
About the Company
Air Liquide is the world leader in gases for industry, health and the environment. The Group offers innovative solutions based on continuously enhanced technologies. We produce air gases (oxygen, nitrogen, argon, rare gases, etc.) and many other gases, including hydrogen. Present in 80 countries with 50,000 employees, Air Liquide innovates for the sake of progress while striving to ally dynamic growth, consistent performances and responsibility over the long term.