Loyalty Program Account Director - Airline Sector

Robert Walters

Dubai, UAE

Ref: NP316-159

Job description / Role

Employment: Full Time

Our client, a provider of loyalty reward programs, is seeking a loyalty program account director to manage the airline sector programs.

- Develop, execute and Direct new customer loyalty initiatives while partnering with other departments to put programs into operation, measure success and manage results for ongoing program enhancements
- Drive new and unique existing customer programs to enhance the customer experience across all touch points.
- Develop, recommend and manage campaigns to increase customer satisfaction and loyalty.
- Coordinate with key business partners to evolve existing relationships and introduce new customer programs and initiatives that support strategic objectives
- Evaluate the performance of initiatives and strategies including on-going review of campaigns and trends. Develop executive level summaries to capture results and recommendations for presentation to high level decision makers in order to gain approval for project implementation.
- The role will be supported by a small account team but the Account Director will be expected to be involved from idea to implementation.

Requirements

- Minimum 7 years of Loyalty program experience ideally in the sector client or agency side Other loyalty program experience considered
- Demonstrable loyalty sector expertise and thought leadership
- Evidence of strong team leadership
- Strong analytical skills; excellent project management skills
- Strong presentation skills and experience, presenting at the highest level
- Proven success in leading cross functional teams
- Demonstrable creative and strategic thinking
- Ability to multi-task and ability to work under pressure
- Manage project details while balancing multiple priorities
- Ability to improve the project and procedures upon historical performances
- Strong leadership skills

About the Company

Robert Walters is one of the world's largest specialist professional recruitment consultancies with 53 offices spanning 24 countries.

We've helped thousands of professionals find permanent, contract and interim roles with leading global corporations, small to medium sized companies and innovative start ups. Our specialist recruitment focus includes: accountancy and finance, banking, engineering, operations, legal, IT, sales, marketing, procurement & logistics, HR and support/administration.

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Executive Manager salaries in Qatar

Average monthly compensation
QAR 39,500

Breakdown available for industries, cities and years of experience