Service Desk Analyst

Job description / Role

- Handles front-line communication with business users with regards to incident and service request management.
- Assigns and re-assigns incidents and service requests to Service Desk Analysts, Administrators and Infrastructure Specialists
- Daily support and troubleshooting of Head Office and branches problems.
- Installation, configuration and troubleshooting of workstations.
- Install and configure new and existing computer hardware and software system components.
- Maintain and troubleshoot desktop applications and peripherals.
- Investigate hardware problems and performs system hardware and communication connection repairs.
- Management of computer hardware and software assets and inventory.
- Participate in in-house application testing and troubleshooting.
- Document procedures and user manuals.
- Handles the support of technical requirements around payment files and systems as a 2nd line support contact.
- Participate in the administration of core business applications as a 2nd line support contact.
- Provides 2nd line support to the systems running EOD/BOD procedures.

Requirements

- University degree in the field of Computer Science or Engineering
- CCNA (Recommended)
- ITIL Foundation (Recommended)
- 2-3 years related work experience.
- Preferably lives locally in Bahrain
- Experience within financial industry desireable

About the Company

Networkers is a global recruitment consultancy helping unite job-seekers and hiring companies across the technology industry. Since Networkers was established in 2000, the business has grown considerably and we have consistently proven our ability to connect the right people with the right roles in the right businesses around the world. What makes us unique is our ability to offer a local service on a global scale. From our 14 offices spanning across four continents, we are able to recruit in more than 130 countries.