Deskside Support Executive

Job description / Role

- Address customer requests for installation, configuration, test, maintenance of hardware and software components.
- Analyse and troubleshoot customer hardware and software problems.
- Perform root cause analysis of equipment problems and provide effective diagnosis.
- Respond to customer requests via phone and e-mail in a timely and accurate manner.
- Maintain documentations of customer issues and their resolutions.
- Provide support to customers in system upgrades, installing workstations and other office tools.
- Escalate complex issues to appropriate teams for resolutions.

Requirements

- High-level education, degree preferred in Information Technology and appropriate skills and experience in relation to the tasks above.
- Indian Nationality preferred.
- Strong work ethic, detail oriented as well as excellent oral and written communication skills.
- Experience providing superior customer service and support.

About the Company

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.