Client Relations Executive

Dubai, UAE

Ref: HP647-1429

Job description / Role

Employment: Full Time

Our client is currently recruiting for a Client Relationship Executive. You will be reporting directly to the Group Operations Manager

Job Purpose:
Responsible for providing effective support to new and existing clients. Ensures all clients receive effective professional communication throughout their total business implementation for all clients. To provide effective administrative support to the business development team while maintaining excellent business relationships with potential and existing clients and internal stakeholders within the Company.

Key Result Areas
- Liaison with Clients and Lawyers in order obtain all relevant documentation to facilitate a seamless company formation service
- Effective and timely communication to all necessary internal departments
- Liaise with other staff members effectively, in order to complete the assigned tasks.
- Real time input on CRM database
- Production of accurate on time reports
- Complete ad hoc special projects as and when required in order support continuous improvement
- Attend networking events and business meetings as and when required to develop and enhance business relationships for new and existing clients.
- Promote the brand image and values through own appearance and behaviour so that it reflects the high standards of the company.
- Responsible for administrative support to the business development team.
- Obtaining background information on all new enquiries, and to deliver company information prior to the first contact meeting.
- Responsible for the accurate input of data into CRM and the information on all clients is kept up to date.
- Support the business development team with preparation and coordination of networking events to ensure a professional image is maintained.
- General administration to ensure the efficient running of the department.
- Liaison between the Sales and Operations Team following receipt of the signed proposal.
- To establish and maintain excellent client relationships and provide high level of service to clients (both existing and potential) in accordance with the corporate guidelines and standards.
- To take messages and call back information for the business development team as required.
- To coordinate and minute BDM weekly meetings.
- To ensure that all business development files are up-to-date and accurate.
- Support the Group Sales Manager with Monthly / Weekly reports.
- Resolve client queries swiftly and effectively.
- Responsible for maintaining delivering and exceeding the Top-Notch service level.

Requirements

- Relevant UAE experience
- Fluent in English
- Job Specific Knowledge, Skills and Attributes
- IT competent with particular emphasis on CRM system and Microsoft Office
- Excellent keyboard skills
- Planner and Organiser
- Attention to detail
- Excellent verbal and written communication
- Western educated
- Confident, reasoned decision making
- Highly presentable
- Attention to detail
- Demonstrating a high level of initiative
- Demonstrating a high level of customer service

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including: