Duty Supervisor - Bateen & Ladies Beach

Job description / Role

The main purpose of this job is to provide operational management and expertise on a designated portfolio on behalf of clients, either directly or through the selection and management of outsourced service providers. It further provides hard & soft services management and expertise on new and existing beach properties managed on behalf of clients, either directly or through the selection and management of outsourced service providers. Hard services include; Mechanical, Electrical, and Plumbing (MEP), Board walk maintenance, minor civil works, Landscaping, Blue Flag, First Aid, Children Playground Equipment Maintenance, and Transportation. Soft Services includes: cleaning, security, landscaping, life guarding, waste management, pest control, cashier services, events coordination and associated services.

Key Job Responsibilities
- Report to site office as per agreed Duty Manager monthly schedule (Roaster).
- Represent Serco/JBI as per corporate and site operational standards.
- Design and review policies & procedures to meet operational, client & corporate requirements.
- Interact with visitors & tenants ensuring positive relationships.
- Manage service providers as per contractual & operational requirements, and provide recommendations to enhance service delivery levels.
- Ensuring high standards of presentation in all areas of the property and confirming that all areas are serviceable, including regular monitoring of landscaped areas, showers, toilets, FFE, and beach furniture.
- Maintaining a constant physical presence in public areas, especially during events and at weekends.
- Closely monitor the general upkeep of all areas including beach, parks, retail, storage, and offices.
- Coordinate events that take place on site as per agreed events policy.
- Submit regular operational reports as per management requirements.
- Manage customer satisfaction surveys and implement the necessary action plans as directed by the contract management.
- Respond and manage tenant complaints and queries.
- Closely monitor the operations of retail shops, kiosks, and concessions

Requirements

- Educated to the level of Bachelor degree in a technical or business discipline.
- Excellent command of English language (reading, writing, and speaking). Excellent command of Arabic is a great plus but not a prerequisite.
- Well versed in MS Office applications mainly Excel, Word, and Power Point. Experience in AutoCAD, Photoshop, and other graphic design packages is a great plus.
- Contract management
- Completed a professional qualification in health and safety is highly desirable.

Skills
- Strong organizational skills.
- Teamwork.
- Strong organizational skills.
- Flexibility to work on a shift basis with other Duty Supervisors to ensure a continuous service in the facility as per contractual and operational requirements.
- Team leading abilities /experience.

Experience
- 4-6 years relevant operational delivery experience

About the Company

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.

Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.

Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.

Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.