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Job description / Role
We are currently recruiting for a Senior Learning and Development Manager with a minimum of 7 years experience in the field of retail training with emphasis as a trainer, of which 3 years should have been in management and supervisory capacity.
They should have an adequate background in customer service and stay up to date with the current developments in the fields of training & development. Must have relevant experience in designing and running training and performance management, preferably in the financial sector.
The job holder is responsible for overseeing the Companys training strategy, develop different programs across the group and making sure it is effective for training new staff members and also existing staff members.
The Senior Manager L&D will create, maintain and improve the training programs of the Group. They might incorporate modern training methods, such as using visual aids or training on an online learning. Other duties include evaluating the development of the trainees and holding regular meetings with department heads on the trainees performance.
A person in this role might also have to train the management staff and so should be thoroughly prepped so their training is effective. S/He will usually also have responsibility for managing the training budget across the group.
As well as being personable and a good communicator, this person will need to manage their time to make sure the training program runs smoothly.
- Ensure employees are equipped with the requisite knowledge and skills to complete tasks successfully.
- Devise and implement training, development and succession planning strategies
- Promote and adopt various methods of training and learning; like on-the-job training, e-learning, mentoring, learning via management systems & web based trainings/ seminars.
- Ensure usage of various equipment or technologies to facilitate training program efficiency and approach.
- Systematic and regular updates to programs and methods of training.
- Develop and implement training programs across the group.
- Design and run in-house training programs/ courses.
- Produce training materials, manuals or documentation for all trainings.
- Manage and monitor group training budget and ensure optimum utilization within approved budget.
- Organize related fiscal reports and training analysis.
- Prepare and present feedback or reports on training groups, targets and accomplishments.
- Coordinate with departmental managers and seek areas of improvements for the business and suggest development programs.
- Customize department training strategies or modules and ensure all group trainings are recorded for reporting purposes.
- Supervise the branch trainings conducted by the Branch Training Manager and ensure high quality training is provided to new joiners as well as existing employees
- Liaise with compliance department for the mandatory regulators training for all employees and report it in the employees training hours.
- Ensure that the Annual Branches Training Calendar is executed and updated as per business needs.
- Constantly guide the Branch Training Manager to promote a good audit rating for all the branches by planning, preparing, practicing and presenting methods or work instructions to achieve a better audit rating.
- Ensure consistency in service standards across the group and if employee is transferred from one operating unit to another would not be a hassle.
- Provide advisory support to line managers and department heads to achieve their objectives through efficient training and assist managers with the best possible employees development
- Oversee the performance management system in the group and guide the team as required
- Derive a link between annual appraisals and training towards KPI-based trainings
- Monitor and update induction/ orientation program for new joiners
- Monitor the employee grievance procedure and escalate the issues to Group Head of HR as needed
- Oversee the disciplinary procedures and ensure local labor law fulfillment
- Automate processes wherever feasible
- Perform any other task as directed by the Group Head of HR
Requirements
- University degree in Business Administration and Management courses with specialized qualifications in HR or Management and must have good command of written and spoken English.
- Proficiency in English verbal and written communication, Arabic also preferred
- Strong work ethics
- PC literate
- Attention to detail
- Well-presented and analytical skill is an advantage
- Self-motivated and high levels of drive and energy
- Excellent organisation and negotiation skills
About the Company
The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work. We work with over 100,000 organizations in 60 countries, enabling their success. We have 35,000 people working with us across more than 60 countries and territories.
Adecco has been rapidly growing in the Middle East since 2008, developing a substantial footprint throughout the region. We work across 250 different clients, Adecco has more than 62 full time employees, working in 4 offices, servicing all countries across the GCC region. We offer Temporary Staffing, Permanent Placement, Executive Search, Assessments, Visa And Payroll, Outsourcing, PRO Solutions customised as per client requirements. Adecco Middle East Head Office is based in Dubai with a branch at Abu Dhabi.