Cluster Manager

Job description / Role

Responsibilities

Sales
- Meets/Exceeds sales objectives in accordance with the targets
- Manages retail discounts within parameters set
- Demonstrates advanced selling skills

Retail Focus
- Acquires/shares evolving market trends and competitive activities
- Ensures proper stock management, minimizing stock out situations
- Displays highest level of store upkeep and in store displays

Brand Ambassador
- Develops and maintains consistent client relationship
- Effectively analyzes business to ensure client continuity
- Identifies and measures current and prospect customers and their requirements by various CRM initiatives
- Possesses in-depth product knowledge of the brand and a good knowledge level of competing brand(s)
- Represents as an immaculately groomed and positive personality with fine etiquette

Team Management
- Develops cohesive team, fully trained and motivated to deliver superior customer service on a consistent basis
- Leads staff by example
- Supervises and manages assigned store and also fill-in for staff while on the shop-floor, personally dealing with Key/Valuable customers
- Manages performance of team through coaching, disciplining and appraising job results
- Ensures staff are always well groomed and adhere to work rules

Head Office Liaison
- Pro-actively provides feedback in a structured manner on opportunities for continuous improvement
- Plays an instrumental role in on-going development of self, boutique, people and practices
- Gathers/shares market intelligence

Requirements

- Graduate
- Formal retail/brand experience
- Minimum three years of retail, store managerial or semi-store managerial experience in a fashion or high-end luxury retail sales environment
Reporting to: Vice President - Eyezone /Assistant Manager - Retail Operations

About the Company

wowJobs aims to build a company with the largest number of recruiting consultants in one location. We believe that by doing so, we will be able to effectively invest in training and skilling our teams thereby ensuring that our company is trusted both by job providers and job seekers as a one stop solution for talent needs across industry verticals. We also believe that by doing so we would be able to deliver better than industry returns to all our stake holders.