Client Relationship Manager - Employee Health & Benefits

Job description / Role

Managing Existing Portfolio
- Building and maintaining strong relationships with clients
- Monitoring client satisfaction and addressing concerns
- Building, developing and managing accounts

Renewal of the existing portfolio
- A review of insurable risks and exposures
- Marketing and tendering of the insurance requirements at renewal
- Reviewing market analysis to determine client needs and designing insurance programs
- Developing and making presentations to key decision makers
- Managing annual insurance renewals including strategy development and timelines

Expansion
- Expansion of the existing portfolio through business penetration

Compliance
- Ensuring the accuracy of Policy contracts and any documentation going out to clients
- Ensuring compliance with latest policies and ensuring that the same is in line with other regulatory requirements
- Matching client risk issues with marsh capabilities

People
- Maintaining good relations with Insurance market
- Leading and motivating the team members, including Training on best practices
- Proactive communication with all internal and external units globally
- Self generating new ideas and capable of closure on existing/outstanding issues

Requirements

- Bachelors Degree graduate
- Minimum 3-5 years experience in Medical/Life insurance industry (either Insurer / Broker)
- Excellent oral and written communication skills
- Able to handle a variety of assignments simultaneously
- Arabic is a plus
- Strong technical EB skills i.e. product knowledge, basic underwriting knowledge
- Good knowledge of Microsoft Office /other PC based applications
- High level of customer service and focus
- Competitive, goal driven attitude, focused go getter approach
- Excellent interpersonal skills, team/talent management, problem solving skills
- Strong negotiation skills and attention to detail
- Ability to work under pressure and meet deadlines while adapting to complex concepts
- Excellent organizational skills

About the Company

Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, protect against - and recover from - the "what ifs" in life. In today’s increasingly uncertain global business environment, Marsh helps clients to survive and thrive.

We work with clients of all sizes to define, design, and deliver innovative solutions to better quantify and manage risk. To every client interaction we bring an unmatched combination of deep intellectual capital, industry-specific expertise, global experience, and collaboration. We offer risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services to businesses, government entities, organizations, and individuals around the world.

Since 1871 clients have relied on Marsh for trusted advice, to represent their interests in the marketplace, make sense of an increasingly complex world, and help turn risks into new opportunities for growth. Our more than 30,000 colleagues work on behalf of our clients, who span industries, enterprises of all sizes, and include individuals, multinational organizations, and government entities worldwide.