IT System Desk Analyst (Arabic / English Speaking)

Job description / Role

WTS Energy is currently looking for an Arabic/English speaking IT System Desk Analyst to work in Dubai on a 6 month contract with the possibility of becoming permanent position later on.

The client is an international Oilfield Service company with over 100,000 employees.

Please see the job description below and the terms and conditions and let me know if you would like to discuss further.

Location: DIFC, Dubai
Contract: 6 month
Salary: To be discussed
Start date: ASAP

WTS Energy is currently looking for IT Professionals to work as IT Service Desk Analysts in their Middle East head office in Dubai. As a Service Desk Analyst you will be expected to provide first/second level technical and administrative support for issues related to Laptops and associated hardware/software, IP Telephony, Connectivity, Security, Servers, and Real time operations.

The work timings will be in 9 hour shifts covering 7AM until midnight. The Work Week is 5 days per week with a 2 day weekend that will rotate between Fri-Sat and Sat-Sun. Work will continue on Public Holidays and employees will be compensated for same.

Essential Responsibilities and Duties:
- Provides first line investigation and diagnosis for incidents
- Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
- Escalates unresolved incidents/service requests within agreed timescales
- Logs relevant incident/service request details per help desk procedures
- Communicates with client regarding incident progress
- Ensures tickets are up to date at all times until issues are resolved
- Conducts customer/user satisfaction callbacks/surveys
- Completes assigned IT training roadmap
- Mentors junior team members
- Complies with QHSE and IT policies including continuous improvement initiatives
- Liaises with clients, other SLB IT support groups and 3rd party providers when necessary

Requirements

- Bachelor in IT is preferred
- 2+ years experience supporting multiple operating systems and office automation applications
- Basic experience in an IT service delivery support role
- Experience working in a large customer-focused environment a plus
- ITIL awareness/certification preferred
- Experience working in Application and Web development a plus
- Microsoft certification preferred

About the Company

WTS Energy is the leading Consultant/Manpower Supply company to the International Oil, Gas an Energy industry. We supply Consultants to the Projects and Operations of our Clients. We also perform Outsourcing Services like Project Recruitment Campaigns and Workforce Management in Oil and Gas regions around the world.

We operate globally with offices in 12 countries, supplying the International Oil, Gas and Energy industry with professional personnel.

We offer hands-on support to our consultants in every region in which they work. We provide the best people to Upstream, Midstream and Downstream projects and operations. We serve our Clients and Consultants based on trust, high ethical standards and consistent quality of service.