Senior Airport Services Agent - Qatar Airways

Qatar Airways

Iraq

Ref: GP388-885

Job description / Role

Employment: Full Time

Senior Airport Services Agent - Qatar Airways - Najaf

The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner.

Accountabilty:
- Act as the first contact between the airline and its customers as well as stake holders and agents who may need assistant with questions, portray QR image to the highest standard.
- Be visible to ensure that the highest level of service, products is provided in a professional manner.
- Ensure that airport operations meet QR’s standards, policies and procedures satisfy local and internal safety and security standards and conform to aviation regulatory requirements.
- Ensure cargo handling run smoothly and efficiently.
- Monitor all Gates and check in activities ensuring the accurate, service oriented acceptance and boarding or passengers.
- Ensure smooth handling of customer service at the station.
- Liaise with ramp and GHA staff and support Airport services Supervisor in all areas.
- Brief GHA on new procedures and ensure that they are implemented accurately and fully.
- Ensures that the needed pre and post flight administration is conducted timely, recording efficiently all flight activities.
- Assist passengers in regards to entry requirements, visas and resident permits.
- Ensure passengers are assisted smoothly through airport facilities.

Requirements

To be successful in this role, you must have trade or vocational qualification, with 3 years of job related experience in customer service and at least 1 of year experience in Airport Operations of a leading airline. High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.

Fluency in Arabic and English (both written and oral) is essential and knowledge of Amadeus are essential requirements of the job.

Successful candidate must be willing to work shifts including frequent nights and weekends

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.

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