Field Services Outside Sales Representative - Ivory Coast

Job description / Role

The Field Services Outside Sales Representative is accountable for the promotion and sale of a broad range of technical services including the start-up, maintenance, testing, retrofit, and upgrade of all major manufacturer's electrical equipment installed at the customer’s site. Also accountable for the selling of turnkey projects ranging from simple replacement of equipment to fully engineered solutions. This position is responsible for developing and maintaining relationships with new and existing SE customers to identify the scope of work, estimate and sell system adds/modifications and maintenance agreements so as to meet or exceed his/her profitable sales target.

Develops new sales opportunities and addresses and services the needs of established accounts. Utilizes excellent products/solutions/services and customer knowledge to educate customers on pricing and application advantages, and how they meet customer's needs. Creates FS Service proposals, and close them facing the customer.

He/she interacts with the account manager from the BUs, and also with FS ISSR and FS Operational Marketing.

He/she will have to increase the mix of Service Plans sales as a top priority

Essential Responsibilities:
- Develops account profiles and executes the sales plan.
- Applies market and account skills necessary for dealing with specific target audiences.
- Identifies and contacts potential customers or prospects, either existing or new.
- Secures customer satisfaction overseeing all ongoing activities with the customer (orders, delivery..)
- Utilizes BFO (Salesforce.com) for sales funnel management.
- Provides monthly forecasts and summaries in a timely manner.
- Participates in the preparation of analysis and reports on field service performance.
- Prepares sales quotations and proposals, including any activity that has to be outsourced, in respect of FS expected margin.
- Works closely with Inside Service Sales Representatives and the BU account manager to maximize business opportunities.
- Is “feeding” the Field Services Marketing leaders with Offers feedback and needs
- Educates customers on all SE products and services
- Provides mentoring, coaching and guidance to other sales employees
- Coordinates and/or attends trade shows and marketing/sales seminars as needed
- In mature countries, we can specialize the outside sales representatives per customer type in line with the new company program:
- Global Accounts FS outside sales: is the specialized sales force (V2) to maximize services revenue with Global accounts, supporting the SAE or KAM (V1).
- Targeted Accounts FS outside sales: is the specialized sales force (V2) to maximize services revenue with Targeted accounts, supporting the Account Manager (V1).
- Proximity Accounts FS outside sales (direct): is the specialized sales force to maximize services revenue with the proximity account
- Proximity Accounts FS outside sales (indirect): is the specialized sales force to maximize services revenue with the partners addressing proximity accounts not followed directly by SE.

Requirements

- The successful candidate should have a (4) year college degree or equivalent work experience and (3-10) years technical sales experience.
- Inside sales or CCC experience is a plus
- Ability to build a sustainable and reliable relationship with the customer. The concept of Customer Intimacy is critical in Field Services.
- Excellent verbal and written communication skills including C-level customers
- Thorough knowledge of Schneider Electric services offers throughout the Asset Management Life Cycle of the product.
- Proficient in Microsoft Office suite and ERP/CRM related tools. Excellent organizational skills.

About the Company

Schneider Electric leverages its skills in applications that serve people in their daily lives by providing a continuous, reliable, effective and secure power supply and controlling, monitoring and protecting machines and equipment.

Our core businesses: Electrical Distribution and Automation & Control

The recognized world leader in Electrical Distribution and Automation & Control, Schneider Electric provides comprehensive solutions that combine software, communication and services. We meet customer expectations for the most demanding applications in terms of safety, reliability and energy savings. We rank among the world leaders in medium and low voltage and Ultra Terminal distribution, secured power, building automation and security, industrial control and sensors for repetitive machines. Our lineup of market-leading global brands, powerful local brands and specialist brands is unparalleled in terms of breadth, strategic fit and related high value-added services.