Sales Director

Job description / Role

- Set sales targets, margins for programs and cost reduction targets, communicate to the sales and operations team and follow up on progress ensuring required support is provided
- Create the customer experience in line with Trainera’s customer value proposition, set standards for customer delight and develop the teams to understand customer needs and consistently exceed customer expectations
- Ensure clear and accurate communication between sales and operations teams and with customers on requirements, calendars and other required information
- Establish sales standards and processes, ensure the team are trained on these and that they are consistently applied
- Create service level agreements for the business covering target achievement, operating relationships and communications between core and support functions and ensure compliance
- Review and approve operations standards and checklist and audit compliance on a regular basis
- Collaborate with IT to create the CRM system and ensure the reports produced are accurate and timely
- Set standards and guidelines for marketing of the company, image, service visibility, communication and presentation by employees. Ensure understanding and monitor compliance
- Train, develop and evaluate the performance of key reports. Ensure the Performance Management process is implemented throughout Sales and Operations to drive team and individual achievement.

Requirements

- Sales Margin
- Revenue
- Cost management
- Quality
- Team competence
- Bachelors Degree in Business Administration
- At least three years experience in managing sales and operations in a professional services environment for a medium to large company
- Good financial awareness
- Negotiation skills
- MS Office Skills
- Excellent written & verbal English & Arabic communication

About the Company

TRAINERA is a leading partner in Learning Solutions, Corporate Events and Material Development. Since 2005 we have continuously grown in the KSA market and we are now beginning to reach out to neighboring markets in our efforts to become a leading regional learning and development organization. Thankfully, we have had the opportunity to work with some of the biggest companies in the region, and in some cases, we are one of their main training providers.

We have achieved our success by partnering with some of the biggest names in the learning and development industry. Our partners are award-winning organizations. We are constantly studying the new trends in the industry in order to stay ahead of the curve and to ensure our stakeholders that they are getting the best quality possible. Our partners are only half our success, we owe the rest of our success to the dedicated staff, and the talented learning facilitators we have created partnerships with. Without the dedication, the hard work and the sacrifices of our team we would not be the success that we are today.