Delivery Support

Job description / Role

Line of Service
Internal Firm Services

Specialism
IFS - Information Technology (IT)

Management Level
Senior Associate

Job Description & Summary

• Own the delivery (end-to-end) of the projects.
• Work with the Product Management team to help define business needs and priorities project requirements.
• Translate product roadmap into items for delivery:
• Scope and prioritize backlog items based on user need
• Defining project milestones and resource requirements
• Setting timelines for deliverables
• Test and accept the final product
• Measure performance, and adjust overall roadmap of deliverables as needed.
• Help define and prioritize new features.
• Analyze and facilitate the development, configuration, and implementation of product changes.
• Contribute to product launches or new feature releases.
• Ensures delivery against agreed upon SLAs and overall service delivery of operational activities.
• Provide feedback on work in progress, clarify requirements, and remove roadblocks and impediments.
• Ensure smooth handover to Operations team for BAU support.

Delivery Risk Management
• Manages issues proactively, including timely resolution and the identification of remediation opportunities.

Stakeholder Management
• Work in close partnership with stakeholders to ensure on-time and on-budget execution & delivery of key projects and programmes.
• Keeping key stakeholders informed about developments and releases.
• Encourage and adapt to feedback from stakeholders and users.

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.