Managed Services Delivery Lead

Job description / Role

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Internal Firm Services - Other

Management Level
Director

Job Description & Summary
PwC Overview:

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We're a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services

PwC Middle East Overview:

Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond

Corporate Culture & Working Environment:

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events

Line of Service and Overview:

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC's advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems

Job Summary:

The Managed Services Delivery Lead is responsible for ensuring the efficient and effective delivery of Managed Services projects from initiation to completion. This role involves leading and managing the overall delivery operations, working closely with cross-functional teams, and providing recommendations to optimize processes, technology, and overall performance

Roles and Responsibilities:

- Leads and manages the delivery of Managed Services (i.e., Finance, Procurement, Project Management, etc.) projects within the portfolio simultaneously, ensuring adherence to project timelines and milestones
- Manages the performance of Managed Service delivery centers by providing guidance and oversight to the Control Tower Lead and other operational teams
- Takes ultimate ownership of the overall quality, efficiency, and timeliness of managed services delivery to clients
- Leads a cross-functional and multi-location delivery team providing direction, mentorship, and support to drive successful project outcomes
- Identifies opportunities for process optimization and technological enhancements within the Managed Services delivery framework to increase project delivery efficiency across the entire portfolio of delivery projects
- Implements best practices and standardized procedures to drive efficiency and operational excellence across the Managed Services business
- Maintains strong relationships with stakeholders across the Managed Services team, ensuring their needs are understood and met during the project delivery
- Sets and manages the operational budget and implements cost- control measures for the delivery centers
- Provides regular reporting on delivery center performance to internal stakeholders
- Fosters a collaborative and high-performance culture within the team

Requirements

Expected Skills:

- People management
- Stakeholder management
- Delivery management
- Risk management

Expected Competencies:

- Strategic mindset
- Stakeholder management
- Ability to influence
- Communicate with impact
- Project management
- Results driven
- Organizational excellence

Required Language Skills:

- Proficient in written and spoken English
- Arabic is a plus

Minimum Education and Specific Qualification:

- Bachelor's Degree in Business Management / Administration or equivalent
- Master's Degree in Business Management / Administration or equivalent from an accredited university is preferred
- Certifications in relevant domains (e.g. PMP or equivalent) would be advantageous

Years of Experience:

- Minimum of 12 years of professional work experience in actively managing delivery of managed services with a leading firm, preferably in the Middle East region

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.