Reservation & Ticketing Supervisor

Qatar Airways

Amman, Jordan

Ref: GP388-899

Job description / Role

Employment: Full Time

Reservation & Ticketing Supervisor - Qatar Airways - Amman

As the Reservation and Ticketing Supervisor, you will be responsible for planning, supervising, and supporting the reservation and ticketing agent staff in order to achieve optimal customer satisfaction and surpass the annual revenue targets. You will encourage teamwork, consistency of service and proper coordination.

Specific accountabilities include:
- Supervising staff, ensuring quality of work meets the airline standard, and motivate staff to achieve positive contribution on a daily basis and reduce customer complaints and errors by on-the-job training and coaching
- Arranging reservations and routing for timetables, airline manuals, reference guides, and tariff books.
- Enforcing and maintaining standards of performance within area of responsibility
- Performing a proper flight firming check to maximise flight utilisation and reduce no-shows
- Handling customer requirements and requests professional ensuring minimum complains and supporting travel agents with seat confirmation and arranging VIP bookings and ticketing queries

Requirements

To be successful in this role, you will need a trade or vocational qualification combined with a minimum of four years of job related experience. Completion of an IATA or Airline Advanced Passenger Tariff and pricing course would be beneficial. You will need experience using a GDS, such as Amadeus and will require sound decision making and negotiation skills. You will need to be fluent (written and oral) in English to perform this role.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.

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