Posted
Ref: HP698-14486
Job description / Role
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
The Café Manager must ensure the seamless running of the M&S Café in the most efficient and effective manner. They must deliver the highest possible standards of service, whilst being pro-active in maintaining and or improving turnover and profitability. Reports to the Store Manager.
What you will do:-
Description of Accountability:
Café & Customer Management
- Se ek and maximise revenue opportunities and minimise costs
- Consistently exceed customer expectations
- Develop a motivated and high performing team committed to delivering clear goals
- Protect the health, safety and well being of our customers and colleagues
- Be a change agent, constantly reviewing service delivery
- Work closely with the existing M&S Café team to ensure a seamless operation
- Develop a culture of actively seeking feedback from customers on a regular basis
- Agree and implement actions to continuously improve the customer experience
- Ensure customer requests and feedback, both verbal and written are responded to promptly and efficiently
- Maintain and further enhance relationships within the immediate locality, namely residents, retail and office tenants
- Create, deliver and measure promotional activities, including staff incentives
- To provide a clear handover during shift changes and ensure each shift is reviewed and handovers/briefings are carried out
- Ensure Bi-weekly meetings take place with key personnel both in the Café and the store to ensure the team are fully briefed and action points are recorded and achieved.
- Make yourself aware and notify your team of any menu changes, special requirements (including menu items and dishes), outstanding orders or work tasks required prior to the commencement of service
- Ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of their work
- Supervise the daily morning meetings with all staff to brief on the day's activities, menus and events
People
- Develop a positive and direct relationship with all colleagues
- Within the department, support a culture of pride, ownership and desire to exceed expectation
- Foster a culture of flexibility
- Ensure you respond quickly and positively to changing requirements whether within the department or outside in order to meet business demands
Health and Safety
- Develop an awareness of the implications that H&S issues have on insurance premium
- Understand relevant H&S legislation and the implications on the business, taking action as required
- Ensure all departmental staff work hygienically and productively
- Ensure a safe workplace by identifying and reporting hazards and taking corrective action
- Review and communicate health and safety audit reports and initiate required action with relevant departments
- Action and respond to alleged food hygiene issues, deploying all necessary resources to protect reputation and brand integrity
- Be fully aware of fire evacuation procedures for your department and your colleagues
Operations
- Review and communicate financial information to assist in proactive and timely decision making
- Manage monthly stock-takes and review results and variances with relevant departments
- Ensure that in house control systems/audit requirements are adhered to
- Maintain/develop specific departmental control systems in order to meet or exceed food and beverage margins
- Control costs without compromising standards and customer experience
- Build and maintain an efficient team of employees, driving the team towards the objectives of the business
- Develop a calendar of all key training with the Training Manager, identifying training needs and capability gaps within the team
- Manage all employees' performance in line with job descriptions, giving regular feedback and appraisals
- Manage all disciplinary and grievance issues within the department in consultation with the Human Resources team, giving particular focus to the kitchen / Cafe relationship
- Audit holiday and sickness administration to ensure consistency and accuracy
- Ensure all staff complete an exit interview
Requirements
Required Skills to be successful:
- Business acumen & market understanding
- Sales & negotiation skill
- Problem Solving
- Analytical Skill
- People management
- Customer handling capability,
- Effective Communication,
- Interpersonal skills & listening Skills.
What equips you for the role:
- Bachelor's degree with food and hospitality background, local market experience preferred.
- 5 years experience in the Hospitality/Food & Beverage industry experience
- Strong knowledge of food and its preparations, trends, competition
- Knowledge of local health and safety regulations
- Demonstrates good ability to work under pressure and multi-task
- Strong customer focus.
- Experience with, and passion for premium food outlets and cafe's
- Individual Accountability
- Continuous Improvement
- Personal Leadership
- Teamwork
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer's in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.