CRM Manager (Customer Relationship Management)

Job description / Role

Leading Global FMCG business seeks a CRM Manager for a Kuwait

Description:
- Plan & deliver CRM strategy
- Encourage customer retention & loyalty through CRM insight.
- Use customer insight found to segment and better understand the customer base, in order to suggest strategies
- to attract new customers and maintain existing customer loyalty / customer retention
- Customer journey mapping
- Analyse customer touch points (at the counter etc)
- Manage and maintain the CRM as well as other internal tools and processes.
- Work with internal teams to improve workflows.
- Identify causes of problems and suggest possible solutions.
- Generate various reports through internal tools
- Dynamic reporting.
- Use the system to conduct data mining activities.
- Use data to improve internal processes.

Job Offer:
Approx 2,500 - 2,800 KWD per month / approx 35,000 AED per month equivalent

Requirements

- Direct & Digital marketing background
- Social media & digital expert
- Ideally a Retail or Hospitality background, close to the customer experience
- Able to live and work in Kuwait

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.