Job closed
Job description / Role
eCommerce Officer - Mothercare - Kuwait
Mothercare has grown from its origins in 1960s Britain into a successful global multi-channel retailer operating in over 50 countries. In 1983 M.H. Alshaya launched its first franchise operation with the brand in Kuwait which was also mothercare's first international store. Mothercare Alshaya is today a highly successful, ever growing and complex business, operating over 300 stores across the Middle East, North Africa, Russia & Central Europe, from large parenting centres to small hospital stores and an incorporating an integrated e-commerce solution. As a brand we pride ourselves on our customer service, making our stores parent and child-friendly environments, staffed by people who are passionate about our products and services and who can offer knowledgeable unbiased advice. This is especially important for new parents, unversed in the technicalities of products such as baby-feeding equipment, cotbeds, pushchairs and car seats.
As a Content Officer (also known as an "eCommerce Officer") for Mothercare Online, you will be responsible for the effective management of the product catalogue content to support the on time launch for new product ranges in the online operating markets for the brand. The candidate will undertake the management of the translation team to support delivery of localised product and site content to agreed business deadlines.
Your other responsibilities include (but are not limited to):
* Collecting, processing and communicating relevant data in a timely manner, prioritising where necessary
* Creating and maintaining accurate files and reports as well as critical path planning for new season launches
* Reviewing and making recommendations for change in all processes regarding the end-to-end content process to continuously improve efficiency
* Ensuring the department complies with company and local market policies, as well as legal policies, procedures and guidelines
* Developing internal and external relationships to benefit the business
* Coaching and mentoring the team, setting goals, and developing individuals on an ongoing basis.
Requirements
* 1 - 3 years' experience in an eCommerce content or product catalogue content role
* Retail experience and commercial acumen
* Excellent English language skills
* Advanced MS Excel knowledge and analytical thinking skills
* The ability to motivate and influence team and individuals
* Self-motivation and the desire to grow within the team.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.