Head of Technology Operations

McGregor Boyall

Kuwait

Ref: NP388-209

Job description / Role

Employment: Full Time

The Head of Technology Operations will be responsible for managing IT Operations & Monitoring, Batch scheduling, Vendor mgmt, End user & helpdesk support, physical infrastructure mgmt, networks & migration of services into production and Data Centre service hosting. IT Operations contribute to the IT strategy, & Service Roadmaps.

The Head of Technology Operations will also be responsible for:
* Drive the operation and evolution of the bank's IT Infrastructure
* Operate, on a day-to-day basis, and (to the agreed service levels) drive continual improvement to the banks key infrastructure services, i.e. Data Centre, Hosting, Network Services and End User Computing
* Own the detailed design and roadmaps for infrastructure services, ensuring compliance to EA standards, policies and roadmaps
* Produce capacity and availability plans for Infrastructure services and proactively work with the demand management teams and IT Business Partners to meet evolving business needs
* Drive the Service Support and Delivery functions within the bank
* Provide, in conjunction with suppliers, support services (fix-on-fail) for the production environments within incident and problem management SLAs as agreed with the business
* Lead and develop IT Operations teams
* Communicate the role and method of operation of the Service Delivery teams both with business and with IT stakeholders
* Take the lead for services and processes outlined in the ITIL Service Design, Transition and Operation frameworks
* Investigate and pursue sourcing options to improve the efficiency and effectiveness of all owned service.
* Own the Service Strategy, lifecycle and roadmaps to support the business and IT Strategies

Requirements

* Experience working in an international banking IT operational environment, preferably with experience working in GCC banks
* Service Delivery Management and Operations management experience
* Strong understanding of technology and delivery trends and their application in Financial Services
* Knowledge of business re-engineering principles and processes
* An understanding of international Financial Services regulatory requirements
* Familiarity with international frameworks and guidelines e.g. ITIL, COBIT
* Strong written and verbal communication skills
* Senior leader with strong management, delegation and motivational skills
* Proven track record in building and developing teams
* Experience of in working through major organisational change

McGregor Boyall is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.

About the Company

Established in 1987, McGregor Boyall is a global recruitment consultancy providing permanent and contract / interim professionals across a wide variety of disciplines including Technology, Risk, Finance, Compliance, Legal, Marketing and HR & Talent Management. Since our inception, we have built an unrivalled reputation for helping organisations recruit the very best talent to ensure that they realise their business and operational objectives.

Headquartered in the city of London, and with further offices throughout the UK (Manchester, Birmingham, Edinburgh and Glasgow) as well as globally in Dubai and Singapore, we are able to offer recruitment solutions throughout the UK & Europe, Middle East and Asia Pacific regions.

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