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Job description / Role
HR Manager - HR & Admin - Kuwait
From strategic guidance to supporting the day-to-day needs of managers and employees, the Human Resources Division drives best practice across the Alshaya business. HR is segmented across generalist and specialist functions including HR services, recruitment and talent management. These are just some of the teams that support over 110 nationalities working across multiple brands and geographies. Our continued growth and expansion can only be achieved by recruiting, training and nurturing the best global talent. That's what we do.
As HR Manager for the Kuwait market, you will report to the market HRBP and work as part of the team responsible for the HR generalist needs of the 9,500+ strong (store and support) workforce in Kuwait. Maintaining a strong emphasis on Employee Relations, you will partner with key stakeholders such as Operations teams and Divisional HRBP's to assess and anticipate requirements and to deliver value added services.
Key responsibilities will include (but are not limited to):
* Coaching line managers on the company's disciplinary, grievance, and performance management processes to promote fairness, consistency of approach and employee satisfaction and productivity
* Providing technical expertise and support to employees, supervisors, and managers on employee performance, discipline, supervision, and grievance related issues
* Maximising team efficiency and impact through the development of effective working relationships with key stakeholders at market and corporate office level
* Developing and sharing in-depth knowledge of local legislation and practices
* Providing divisional HRBP's with relevant market feedback.
You will also be expected to deliver relevant HR training to market teams, undertaking store visits in which you will coach and develop staff in the successful implementation of HR processes and practices. You will assist in the mediation and resolution of workplace conflicts, and deliver retention related activities to support the reduction of staff turnover across all staff categories within the Kuwaiti market.
Additionally, this role offers the opportunity to support special projects related to the position, with responsibilities being assigned as appropriate.
Requirements
* A minimum of 5 years' HR generalist experience in a large multi-cultural organisation
* HR degree or professional HR qualifications
* Expertise in human resource disciplines such as employee relations, grievances and performance management
* Excellent verbal and written communication skills (English essential, Arabic a distinct advantage)
* Strong conflict management, interpersonal and negotiation skills.
The ideal candidate will possess the ability to develop strong trusting relationships with operations teams in order to gain support and achieve results, You will be able to take direction and work effectively both as part of a team and under your own initiative. Most of all, you will enjoy the challenges of working in a fast paced environment.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.