Ref: MP175-156

Job description / Role

Employment: Full Time

The IT Coordinator provides technical and basic functional (i.e. “How To”) support on business applications and office applications, provides user administration services and manages operational requests (e.g. local facilities requests)

Main Responsibilities:
- Manage all IT systems, including LAN, WAN, ERP, POS, CRM, telephone and related systems.
- Level 3 Support, monitor, test and troubleshoot hardware and software problems and escalation to Level 4.
- Manage installation of new software releases, system upgrades, evaluate and install patches and resolve software related problems.
- Manage end user requirements, including troubleshooting, account maintenance and training.
- Manage accounting for ETOILE resources including software, server, workstation and laptop systems.
- Deal with Hardware/Software/Office automation/infrastructure Vendors, Software Support Companies/Consultants, POS users, Back office users, Office automation product users, Telecommunication providers and sister companies

Requirements

- University Graduate with Computer related specialization (preferably with Microsoft certifications and knowledge in Accounting)
- Previous experience working with LAN, WAN, ERP, POS and CRM systems.
- Previous experience handling Level 3 support and managing a small team
- Must possess excellent communication skills, must be fluent in English and should be able to work well under pressure
- Ability to multi-task and to meet deadlines
- Candidate must be residing in Kuwait or willing to relocate to Kuwait

About the Company

Since 1983, Etoile Group has established at the forefront of the luxury fashion retail industry in the Middle East. It has the ultimate market know-how and regional experience and uses them to continually develop its brands. Its expertise of the industry stretches from launching to establishing brands through innovative multi-brand stores and iconic flagship franchises.

The Group has the credentials to back its claims; the fact that all the most respected international fashion brands have chosen Etoile is testament to its leading position.

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