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Job description / Role
The Role
The Manager E-Commerce is a key leadership role in the IT Application Change & Delivery and will be responsible for defining and executing technology strategy for building, maintaining and modernizing our Ecommerce Platform and Brand Rollouts.
Key Responsibilities:
* Partner with the E-Commerce product team to define Alshaya's E-Commerce strategy
* Lead, build and motivate a talented team of E-Commerce technology professionals providing vision, direction and guidance
* Optimize the experience on ecommerce sites to improve conversion and increase repeat purchases
* Analyze and assess the effectiveness of all existing operations and current/future needs based on new technology and market competition
* Develop and execute a sustainable model to enable the continuous improvement of Core Platform from both technology and product perspectives
* Review end-to-end architecture of the platform in partnership with the Enterprise Architecture team, jointly recommending a new and long-term sustainable architecture for the platform, and plan and deliver the new technology architecture.
* Identify and apply proven techniques and tools to improve the overall quality and engineering pace of delivery of new product delivery
* Develop, report on and continuously improve KPI's by enhancing our site monitoring and optimization capabilities to make sure application is performing at the highest level for the best customer experience
* Partner with the Infrastructure and Enterprise Architecture teams to jointly design, develop and activate the cloud strategy to enable sustained very high global availability and performance of the site
Requirements:
* 8 to 12 Years of Experience with 6+ years of experience in Ecommerce, Order Management, Supply Chain, or Fulfillment/WMS software in a product marketing and/or product manager role
* Hands on Experience in Ecommerce using Magento.
* Experience in Frontend development with HTML, CSS & Javascript.
* Understanding in Drupal 8.0 and integrated development using de-coupled architecture.
* Experience with Cloud and/or Software as a Service (SaaS) products
* Ability to act as a thought leader and influence others without direct authority
* Excellent communication, writing, and presentation skills
* Must be able to understand and articulate complex technologies
* Very organized and skilled at planning and managing complex cross-function projects
* Highly motivated with a strong sense of urgency
* Team player with an ability to successfully interact across functions
* Bachelor's degree in Information Systems, Computer Science, or related field and/or equivalent work experience
* 6+ years' experience in software development building high performing, high volume web applications
* 6+ years' experience in multiple technical platforms mainly with Magento & Drupal, operating systems, and mobile application development.
* Experience with source control - Git, work item tracking - TFS and Jira, and continuous integration and continuous deployment (CI/CD) tools
Preferred:
* Eagerness to learn and work outside your technology comfort zone
* Experience working in a fast paced, agile environment
* Ability to manage and execute multiple priorities
* Must be a self-motivated, independent, and detail-oriented
* Exhibit exceptional relationship management skills
* Demonstrate excellent verbal and written communication skills
* Experience in Ecommerce industry, especially in Market place or Multi- Brand related
About Alshaya
M.H. Alshaya Co. is a leading international franchise operator for nearly 90 of the world's most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, Victoria's Secret, Boots, Pottery Barn and KidZania. The company operates over 3,900 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.
Alshaya's stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 53,000 people from over 120 nationalities.
The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.
M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.
Requirements
Manager is expected to lead a global team to successfully deliver a highly impactful digital presence on web and mobile, eCommerce and Omni channel, social media, etc., with solutions that meet business requirements. Success criteria for the role:
* Domain expertise; ability to architect, build and deliver scalable digital commerce solutions to meet growing business demands; expertise in communication, quality assurance, collaboration, stakeholder, team and time management
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.