Manager, Mobile Applications

Job description / Role

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

Role Purpose:
Transform Ooredoo Mobile and Web Applications to more agile and stable platform by enriching the channels with Sales and Care Capabilities and adding AI elements to improve customer engagement and experience in the Digital Channels

Key Accountabilities & Responsibilities:

- Manage Mobile Applications development life cycle
- Plan and execute releases based on Roadmap and Feature enrichment in Sales and Care areas for all customer types
- Enhance Mobile Application API Integration
- Agile App development and Planning
- Responsible in maintaining feature repository and bug fixes releases
- Sync up Mobile and Web App Features and Releases
- Manage and Maintain Targeted Promotion based Web Applications
- Manage Large and Small Screen Related Compatibility
- Wearable & Connected Devices Technology implementation
- Manage the Mobile and Web App CMS platform
- Owns the CMS upgrades and release activities
- Ensure CMS is business user friendly and keep on moving control from Technology to Marketing via enhancing CMS Capabilities
- Owns the SDKs and API's integration of the CMS
- Monitor User Journeys and continuous improvements of the apps journey to meet the customer expectations
- Enhancement of Technologies used to improve app customer experience and deliver OS specific featured releases
- Work with Customer Experience to improve and ease the User Journey
- Utilize Google Analytics and other Analytics tools to monitor customer behaviour and plan releases to fix the gaps
- Lead the Monitoring of Voice of Customer Reports and feedback to come up with action plan which fixes any issues encountered by customers
- Owns the E2E App Customer Journey enhancements and capabilities,Owns the App Digital Analytical tools (Google Analytics, Adjust, etc)
- Work with Marketing Intelligence to update the Reporting and Dashboard Views
- Weekly, Monthly, Quarterly Performance reporting to direct manager and other internal stakeholders
- Manage Social Media Activities related to Apps and Advertisement with Branding and Communication Team
- Monitor and Perform activities to increase Monthly Active User and Retention in both Mobile and Web Applications
- Work on Delivering Tailor made UX/UI that suites the telecom and Digital industry
- Adjust the Design Compatibility with new device dimension and specification releases
- Unify the Experience across web and mobile apps
- Come up with Short Term and Long-Term Projects to enhance and improve Mobile and Web Apps
- Improve Cost Efficiency by introducing cost efficient tools and platforms
- Perform yearly planning aligned with Strategic Marketing Initiatives
- Futuristic and AI Adoption in Mobile and Web Applications (Chat Bots, Predictive Marketing, Automated Customer Engagement Tools…etc)
- Ensure Quality of deliverable in Day 2 Day Content Changes
- Manage Quality of User Acceptance Testing on Mobile App, Web Apps, CMS, mCommerce Upgrades and Releases

Requirements

Qualifications/Requirements:

- Required 6 years of experience based on progression ladder
- Experience in Android & IOS SDK
- Familiarity with standard client/server-based architectures
- Strong experience with mobile development concepts like UI constraints and memory management
- Demonstrated ability to analyse business requirements and translate them to wireframes
- Perfect written and verbal English communication skills
- Strong analytical and problem-solving skills
- Visionary in next generation technologies
- Great Presentation Skills
- Advance Documentation Skills
- Previous experience in developing Telecom Products and Services
- Bachelor's Degree in Information Technology, Computer Science or Relevant Field of education

Note: you will be required to attach the following:

- Resume / cv

About the Company

We are a leading international communications company delivering mobile, fixed, broadband internet, and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia. As a community-focused company, we are guided by our vision of enriching peoples lives and our belief that we can stimulate human growth by leveraging communications to help people achieve their full potential.

Formerly known as Qtel Group, we have a customer base of 92.9 million and reported revenues of USD 9.3 billion in 2012.