Manager, Web

Job description / Role

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

Role Purpose:

Manage and Develop to modernize and increase user adoptions on e-Channels including Corporate Website, CMS and eCommerce platforms

Key Accountabilities & Responsibilities:

- Work continuously with Marketing B2C and B2B departments to keep the website content up to date including (Postpaid, Prepaid, Large Screen, Small Screen, Digital Services, Roaming & International)
- Manage, day to day activities and releases of Website Platform and Technology
- Manage Website performance and keep on enhancing the platform to be bug free
- Manage the Digital Online Channels CMS platform
- Owns the Web CMS upgrades and release activities
- Ensure CMS is business user friendly and keep on moving control from Technology to Marketing via enhancing CMS Capabilities
- Owns the SDKs and API's of the CMS
- Responsible for maintaining eCommerce Platform E2E activities
- Owns the eCommerce Platform Upgrades and Release Activities
- Manages the eCommerce Offering changes in Complex and Simple Products
- Manage the Integration Planning with IT OSS/BSS Systems
- Payment Gateways Integration
- Monitoring eCommerce Performance on both Web and Mobile App
- Work Closely with Devices, merchandising and Fulfillment team to sync up the Stock availability
- Push to introduce Special eShop Offers with Marketing and Device Team
- Monitor User Journeys and continuous improvements of the journey to meet the customer expectations
- Responsive Design Implementation on every Online Channel in Mobile, Tablet, Large Screen
- Work with Customer Experience to improve and ease the User Journey
- Utilize Google Analytics and other Analytics tools to monitor customer behaviour and plan releases to fix the gaps
- Lead the Monitoring of Voice of Customer Reports and feedback to come up with action plan which fixes any issues encountered by customers
- Owns the E2E Digital Customer Journey enhancements and capabilities
- Owns the Digital Analytical tools (Google Analytics, Adjust, …etc)
- Work with Marketing Intelligence to update the Reporting and Dashboard Views
- Weekly, Monthly, Quarterly Performance reporting to direct manager and other internal stakeholders
- Manage Social Media Activities related to Online Channels and Advertisement with Branding and Communication Team
- Come up with Short Term and Long-Term Projects to enhance and improve Digital Online Channels
- Improve Cost Efficiency by introducing cost efficient tools and platforms
- Perform yearly planning aligned with Strategic Marketing Initiatives
- Futuristic and AI Adoption in Digital Online Channels
- Ensure Quality of deliverable in Day 2 Day Content Changes
- Manage Quality of User Acceptance Testing on Web, CMS, eCommerce Upgrades and Releases

Report the Release Management Weekly, Monthly Progress to Line Manager

Requirements

Qualifications/Requirements:

- Required 5-6 years of experience based on progression ladder in a similar environment (Telecom Industry)
- 4+ years' experience in Online Channels
- 4+ years' experience in eCommerce Platform and Management
- Interpersonal/collaboration skills
- Communication skills (including ability to communicate effectively in verbal and written communication; understand and follow written and oral instructions)
- Time management skills
- Problem solving skills (including ability to handle stressful situations in a professional manner)
- Quality of work skills
- Information technology skills
- Great Presentation Skills
- Advance Documentation Skills
- Bachelor's Degree in information technology or Relevant Field
- Demonstrated knowledge in the following required:
- Excellent communication and writing skills, including spelling, grammar, punctuation as well as composition, editing and proofing
- Adept at social media platforms and online content management systems
- Proficiency in website design and website maintenance, both on a daily level and for larger website-related projects
- Understanding of HTML, CSS etc., as needed
- Expertise in design, graphics and layout related to websites
- Possess web writing and design skills
- Experience generating non-text content such as photographs for the web
- Proficiency in eCommerce Platform (Nop Commerce) is a must

Note: you will be required to attach the following:

- Resume / cv

About the Company

We are a leading international communications company delivering mobile, fixed, broadband internet, and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia. As a community-focused company, we are guided by our vision of enriching peoples lives and our belief that we can stimulate human growth by leveraging communications to help people achieve their full potential.

Formerly known as Qtel Group, we have a customer base of 92.9 million and reported revenues of USD 9.3 billion in 2012.