Officer - Customer Service

Job description / Role

DEPARTMENT: Quality Management & Purchasing

IMMEDIATE SUPERVISOR: Manager – Administration & Contracts Administration

FUNCTION:
Respond to a variety of internal and external customer requests and inquiries via the telephone on in person over the counter.

PRIMARY TASKS:
- First line of contact to the internal and external customers.
- Respond to a variety of inquires via the telephone or in person over the counter to internal and external customers.
- Provides comprehensive level of assistance to ensure smooth and efficient operations.
- Provides high level of administrative and clerical support to the unit, department or function.
- Prioritizes and manages multiple projects simultaneously, and follow-up on issues in a timely manner.
- Follows the college rules and regulations.
- Undertakes special projects to meet the objectives of the department.
- Undertake other duties as required by the Manager.

LEVEL OF RESPONSIBILITY:
Responsible for providing quality administrative support to the Quality Management department.

DIRECTION/SUPERVISION RECEIVED:
The position works under the close direct supervision of the Manager.

Requirements

- Bachelor’s degree in Business Administration.
- Minimum 2 years experience in relevant field.
- Well developed communication and interpersonal skills.
- Highly developed organizational and time management skills.

About the Company

The Australian College of Kuwait has been established under Kuwait Law 34/2000, governing private universities in Kuwait, to provide internationally recognized and accredited education and training to the Business, Engineering, and Maritime sectors. It was licensed by the Ministry of Education and Higher Education under Amiri Decree 141/2003 and commenced operation in October 2004.

The Australian College of Kuwait is the vision of its Chairman, Mr. Abdullah Abdul Mohsen Al Sharhan, who knows that the Australian vocational curriculum is the best in the world and has brought these world-leading courses to Kuwait to assist the development of Kuwait and its young people.

The Private Universities Council (PUC) oversees the operation of ACK from the governments perspective and has accredited the College to operate as a provider of higher education courses. Initially offering two-year diploma courses, ACK now has PUC approval to offer degree programs as well. A 2+2 course is available whereby students obtain their diploma in two years and can then continue, if they wish, to study for a further two years to obtain their degree. This arrangement is unique in Kuwait.