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Job description / Role
Operations Manager - F&F - Kuwait
Alshaya operate 27 well known international fashion brands including H&M, Topshop, Mothercare and American Eagle. Within the Middle East region there are over 1,020 stores across 11 countries employing over 9,100 customer focused individuals. With 100s of stores opened in 2014, including over 40 in Yas Mall on one day, and more planned for 2015 this is a dynamic and fast-paced division.
As Operations Manager you will be responsible for achieving all targets set by the business plan as well as store and employee performance management. You will also actively contribute to business development including new store openings and identifying opportunities for staff and business development. In addition to the day-to-day responsibilities, you will be expected to build external networks to understand market trends and competitor activity that, once fed back into central teams, allows us to maintain a competitive advantage.
Requirements
* At least 3 years' multi-site experience
* Strong English language skills (Arabic skills would be an advantage)
* Computer literacy.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.