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Job description / Role
Operations Manager - VSFA - Kuwait
Victoria's Secret is the leading specialist retailer of lingerie and beauty products, dominating the market with modern, fashion-inspired collections, fragrances, cosmetics, celebrated supermodels and world-famous runway shows and creating products on the forefront of fashion and innovation. The vision of the business is to create a brand with high emotional content that makes woman feel alluring, sophisticated and forever young - It is all about her! Victoria's Secret delivers a best-in-class, captivating branded customer experience that builds loyalty, not just through the product but through the customer service experience provided by the in store staff.
As Operations Manager you will be responsible for Victoria's Secret Full Assortment and Pink stores within the Lebanon and Kuwait markets, achieving all targets set by the business plan as well as store and employee performance management.
You will also actively contribute to business development, including new store openings and identifying opportunities for staff and business development. In addition to the day-to-day responsibilities, you will be expected to build external networks to understand market trends and competitor activity that, once fed back into central teams, allows us to maintain a competitive advantage.
Requirements
* Multi-site and big box operations management experience within a fast paced retail environment
* A flexible schedule and the willingness to travel
* Strong people management skills
* Excellent in English language skills (Arabic skills would be an advantage)
* Computer literacy.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.